The EdgeTier Blog

On this page, we share news from EdgeTier products, our thoughts on customer service best practices, and we try to distil the world of customer service automation and AI to easily digestible and useful posts for our customers and readers.

Agent Stress: Identification and Management in Contact Centres

Stress has always been seen as commonplace in the customer service sector with stating that 83% of US workers […]

What Is Good Customer Service For Retail?

In this blog post we will look specifically at retail and how the UK retail industry compares with both its competition and the overall industry average. We will also outline industry benchmarks and suggestions on what it takes to provide best-in-class customer support.

What Is Good Customer Service For Utilities?

Previously EdgeTier investigated what was considered to be good customer service for the retail industry and compared it with 11 […]

Anomaly Detection - Can it help in Contact Centre Management?

Track every metric Keeping on top of the metrics and activities required to ensure your contact centre is running smoothly […]

Department of Foreign Affairs Works With EdgeTier for Next Generation Live-Chat

The Department of Foreign Affairs chooses EdgeTier to provide digital customer-care using EdgeTier’s next-generation live-chat technology.

EdgeTier Version 5.13: Limitless Reporting, Shortcuts, Notes & More

In line with EdgeTier’s key themes of increasing team productivity while delighting with data, this release delivers major new functionality […]

EdgeTier Version 5.15: Chat Warnings, Change Skill, Email Enhancements & More

This release includes some helpful additions to help identify any potential issues in the chat queue through Live Chat Warnings. […]

EdgeTier Version 5.17: Full-text Search & Filter Improvements

What's New With Search and filtering? Over the last while, we’ve been hard at work delivering enhancements to search and filtering […]

How Cartrawler Revolutionised Customer Support with Award Winning AI

"EdgeTier is no ordinary software product ... It has completely changed how we work at CarTrawler.” James WaghornDirector of Customer […]
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Customer Focused Leaders Trust EdgeTier

See how customer-centric teams use EdgeTier AI to unlock their customer reality, drive retention, and improve their customer experience.
Ian Copley
Ian Copley
Director of Operations Holiday Extras
“EdgeTier have allowed us to reach new levels of customer experience”
Pete Rowan
Pete Rowan
Executive Vice President
"The EdgeTier deployment was completely painless. EdgeTier took the time to understand our business in depth.”
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