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The EdgeTier Blog

On this page, we share news from EdgeTier products, our thoughts on customer service best practices, and we try to distil the world of customer service automation and AI to easily digestible and useful posts for our customers and readers.
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Department of Foreign Affairs Works With EdgeTier for Next Generation Live-Chat

The Department of Foreign Affairs chooses EdgeTier to provide digital customer-care using EdgeTier’s next-generation live-chat technology.

EdgeTier Version 5.13: Limitless Reporting, Shortcuts, Notes & More

In line with EdgeTier’s key themes of increasing team productivity while delighting with data, this release delivers major new functionality […]

EdgeTier Version 5.15: Chat Warnings, Change Skill, Email Enhancements & More

This release includes some helpful additions to help identify any potential issues in the chat queue through Live Chat Warnings. […]

EdgeTier Version 5.17: Full-text Search & Filter Improvements

What's New With Search and filtering? Over the last while, we’ve been hard at work delivering enhancements to search and filtering […]

How Cartrawler Revolutionised Customer Support with Award Winning AI

"EdgeTier is no ordinary software product ... It has completely changed how we work at CarTrawler.” James WaghornDirector of Customer […]

Holiday Extras use AI Alerting to Improve Travel Contact Centre Metrics

''EdgeTier have allowed us to reach new levels of customer experience” Ian CopleyDirector of Operations, Holiday Extras   The EdgeTier […]
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Analytics Innovation Award Finalists

It's exciting times around EdgeTier HQ.  We're delighted to be in the final of the Analytics Innovation Awards. The award […]

Using AI to Improve Customer Experience

Importance of Customer Experience  According to Forbes organisations with superior customer experience bring in 5-7 times more revenue than competitors […]

EdgeTier Version 5.20: Offline Chat Deflection & Live Searched Chats

Offline Chat Deflection & Live Searched Chats Are Here Today, we’re announcing two exciting new features. Offline Chat Deflection will allow customers […]
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Customer Focused Leaders Trust EdgeTier

See how customer-centric teams use EdgeTier AI to unlock their customer reality, drive retention, and improve their customer experience.
Ian Copley
Ian Copley
Director of Operations Holiday Extras
“EdgeTier have allowed us to reach new levels of customer experience”
Pete Rowan
Pete Rowan
Executive Vice President
"The EdgeTier deployment was completely painless. EdgeTier took the time to understand our business in depth.”
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