Blog Search Results

On this page, we share news from EdgeTier products, our thoughts on customer service best practices, and we try to distil the world of customer service automation and AI to easily digestible and useful posts for our customers and readers.
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Department of Foreign Affairs Works With EdgeTier for Next Generation Live-Chat

The Department of Foreign Affairs chooses EdgeTier to provide digital customer-care using EdgeTier’s next-generation live-chat technology.

What Is Good Customer Service For Utilities?

Previously EdgeTier investigated what was considered to be good customer service for the retail industry and compared it with 11 […]

What Is Good Customer Service For Retail?

In this blog post we will look specifically at retail and how the UK retail industry compares with both its competition and the overall industry average. We will also outline industry benchmarks and suggestions on what it takes to provide best-in-class customer support.

Agent Stress: Identification and Management in Contact Centres

Stress has always been seen as commonplace in the customer service sector with stating that 83% of US workers […]

CCMA Awards 2019

Last week marked EdgeTier's first time attending the CCMA awards and I was lucky enough to be in attendance with […]

Is a Lack of Personalisation Driving Down Customer Experience Scores?

Humans versus technology. High quality conversations or faster response times? This is the dilemma that the vast majority of companies […]

Enhancing Customer Service Performance With AI - Interview

Bart, CTO at EdgeTier, gave an interview with Eline Chivot from the Center for Data Innovation recently, discussing how artificial intelligence can enhance human-centric customer service through better personalisation, faster responses, and greater accuracy.

Why Bother Assisting Agents In Customer Service?

The role of a customer support agent What does it mean these days to be a customer support agent? It […]
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