EdgeTier Index
Turn your Contact Centre into a hub of insights for the whole company.
Scattered data, inconsistent tagging by agents, and time-consuming manual processes make it hard to understand what’s driving positive or negative customer experiences. Our AI platform analyses and tags customer interactions in real-time, providing fast and detailed insights - arming your team to make confident business decisions.

EdgeTier - index

Use AI to quickly and accurately label tickets with specific tags, increasing visibility fast.

Tagging customer interactions manually is tedious and doesn't capture the full context. EdgeTier AI goes beyond basic keywords to understand the sentiment and meaning behind what your customers and agents are saying—whether it's in chat messages, emails, or survey responses. When you use Index to apply tags, you get a better picture of your customer conversations.

The result? Wide-reaching and accurate tags that are easy to analyse, helping you understand what's driving customer contacts—without the pain of manual tagging.

Single source

Centralise All Your Feedback Channels

Our platform integrates with all your customer communication channels, including chat, email, calls, surveys , social media interactions and messaging sessions. By consolidating these insights in one place, you make it easier for your business to make informed, customer-centric decisions.

Millions of chats all processed simultaneously by EdgeTier AI Software
Automated tagging

Remove manual agent labelling for interactions

Traditional ticket tagging systems require significant manual effort and often produce inconsistent results. Our platform eliminates these issues by offering multilingual  machine-learning based tagging for consistency. Less time tagging = lower handling time.

Create new tags like a pro

Understand all conversations in all languages

EdgeTier's multilingual AI operates in hundreds of languages, ensuring that conversations in any language are easily understood by everyone.

EdgeTier - any laungauge

Effortlessly explore any topic and understand the reasons behind trending KPIs

Track specific topics of interest over time and understand topics, regardless of how they are phrased. For instance, track customers discussing a new product feature after its launch or pinpoint suppliers frequently linked to customer dissatisfaction.

EdgeTier semantic search functionality
Understanding customers

Detect Customer Sentiment to protect your CSAT score

We pick up on customer emotions expressed in their language, helping you uncover the main sources of frustration or praise. When we match topics with emotions, we get a better grasp of what's influencing CSAT.

Make friends with your agents
Always listening

Implement a failsafe to ensure high risk messages are not missed

Get real-time alerts for critical customer interactions, like instances involving abusive behaviour, regulatory concerns, reputation risks, or vulnerable customers.

EdgeTier full data analytics and reporting platform
Find out how EdgeTier can help you protect the customer experience.
Book a 30-minute demo session where we show you how we can remove the need for manual analysis and build amazing customer experiences.
Arrange Free Demo

Customer Focused Leaders Trust EdgeTier

See how customer-centric teams use EdgeTier AI to unlock their customer reality, drive retention, and improve their customer experience.
Abercrombie & Fitch
Nick Brazitis
Global Customer Care Manager
“The anomaly feature is a game changer for us. It’s highly accurate and has helped us identify customer issues, agent errors, and even fraud that would have taken us longer to catch.”
Codere Online COO
Deborah Guivisdalsky
"We are now able to react to issues faster than before, while also finding hidden issues that may have gone unnoticed for days."
James Waghorn
James Waghorn
Director of Customer Contact
"EdgeTier is no ordinary software product... It has completely changed how we work at CarTrawler."
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