The EdgeTier Blog

On this page, we share news from EdgeTier products, our thoughts on customer service best practices, and we try to distil the world of customer service automation and AI to easily digestible and useful posts for our customers and readers.

Agent Assist Customer Service Awards Releases AI

Uncategorized, Agent Assist, Blog

AI-Powered Interaction Summaries are now available in EdgeTier

Here at EdgeTier, we've just reached a milestone on the EdgeTier system. We are introducing our first Generative AI feature […]

Blog, AI, Automation, Customer Experience

EdgeTier now integrates with Zendesk Eventbridge

We’re happy to announce that EdgeTier has built an integration to work with the data streaming platform Amazon Eventbridge with […]

Funding

EdgeTier raises €6m in Series A round led by Smedvig Capital

This funding will enable us to meet the growing demand for our real-time AI analytics platform and continue to help […]

Blog, Best Practice

Celebrating Our ISO 27001 Certification: What It Means for You

At EdgeTier, we’re thrilled to announce that we have achieved ISO 27001 certification, awarded by the British Assessment Bureau. This […]

Agent Assist, Uncategorized

CCMA Members Forum - CarTrawler & Edgetier - Using AI to deliver seamless customer experiences and drive commercial results

CarTrawler & Edgetier breakfast briefing on 'using AI to deliver seamless customer experiences and drive commercial results'.

Customer Care, Agent Assist, Automation

Why Bother Assisting Agents In Customer Service?

The role of a customer support agent What does it mean these days to be a customer support agent? It […]

AI, Automation, Customer Care

Enhancing Customer Service Performance With AI - Interview

Bart, CTO at EdgeTier, gave an interview with Eline Chivot from the Center for Data Innovation recently, discussing how artificial intelligence can enhance human-centric customer service through better personalisation, faster responses, and greater accuracy.

Customer Experience, Automation, Customer Care

Is a Lack of Personalisation Driving Down Customer Experience Scores?

Humans versus technology. High quality conversations or faster response times? This is the dilemma that the vast majority of companies […]

Customer Experience, Customer Care

CCMA Awards 2019

Last week marked EdgeTier's first time attending the CCMA awards and I was lucky enough to be in attendance with […]

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Customer Focused Leaders Trust EdgeTier

See how customer-centric teams use EdgeTier AI to unlock their customer reality, drive retention, and improve their customer experience.

Nick Brazitis

Global Customer Care Manager

“The anomaly feature is a game changer for us. It’s highly accurate and has helped us identify customer issues, agent errors, and even fraud that would have taken us longer to catch.”