AI-Powered Interaction Summaries are now available in EdgeTier
Here at EdgeTier, we've just reached a milestone on the EdgeTier system. We are introducing our first Generative AI feature
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Learn more about EdgeTier products, customer service best practices, and discovery how customer service automation and AI can give your contact centre the competitive edge.
Here at EdgeTier, we've just reached a milestone on the EdgeTier system. We are introducing our first Generative AI feature
We’re happy to announce that EdgeTier has built an integration to work with the data streaming platform Amazon Eventbridge with
At EdgeTier, we’re thrilled to announce that we have achieved ISO 27001 certification, awarded by the British Assessment Bureau. This
Travel Contact Centres Stay Alert With WatchTower AI Background: the travel industry The travel industry is a spinning plate
Contact center managers can struggle under the weight of delivering great service, while also being expected to provide valuable customer
Problem If you are running a customer service centre, do any of the below apply to you? 1. You rely
Importance of Customer Experience According to Forbes organisations with superior customer experience bring in 5-7 times more revenue than competitors