The Autonomous Contact Centre
EdgeTier's agent-assist technology intelligently automates the mundane parts of customer care, supercharging your team to deliver brilliantly efficient customer care.
Find out how. Request a demo today.
Arthur is your new customer service system
Humans are good at being human. Computers are good at being computers.
Arthur is a customer service system that combines the best of each to achieve the best service at the highest efficiency.
Advanced Agent Interface
The tools that your agents use to process customer queries should work with them, not against them. Arthur is designed to reduce window switching, copying and pasting, and information lookup.
Get the most from your agents; using Arthur, agents are focused on what humans are good at.
Arthur's agent-assist technology guides customer service agents through responding to queries. Arthur's approach not only ensures that handling times are extremely low, but also increases the quality of responses and the amount of personalisation possible.
Arthur uses AI where AI is best used, working under-the-hood so that customer care agents can focus on what's important. Arthur works hard to retrieve and filter all relevant data about the customer, prompt agents with suggestions, and ensure that all queries are routed to the right agent at the right time.
Effective AI and Automation
Arthur uses Artificial Intelligence (AI) and automation at the most effective points in order to reduce handling times and improve the quality of responses.
Automatic responses are provided to customers for simple queries. When handling more complex queries, repetitive and mundane tasks are handled by Arthur, freeing up customer care agents and dramatically reducing handling times.
The Future of the Contact Centre
The Arthur system makes intelligent decisions across the contact centre operations.
Optimising query routing, queue management, user scheduling, and query prioritisation enhances the customer experience and eases the administration of large centres.
Efficiency is key
Reward your agents with software that works with them
Operate across any number of languages and manage queuing, routing, and agent availability per language.
With translation capabilities built-in natively, Arthur can help you cover any customer language.
Out-of-the-box, Arthur includes real-time and historical interaction reporting for administrators, with raw data access available for advanced analytics.
Arthur monitors the entire contact centre and alerts you when issues arise with your team or your customer contact reasons
Use Arthur to turbo-charge your agent performance for chat, email, SMS, Facebook Messanger, and Whatsapp integrations.
Arthur is proven to halve agent handling times while increasing customer satisfaction scores.
Clients and Experience
Awards and Recognition
CCMA Awards 2019 -
Best use of Technology
DatSci Awards 2018. Award for best use of data science in start up.
AI Ireland Awards 2018 - Best use of Artificial Intelligence in a Startup
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