The Autonomous Contact Centre

Your contact centre, now guided by AI.

WHY EdgeTier?

Better Interactions​

The EdgeTier system results in better quality interactions, higher first time resolution, happier customers, and lower handling times by guiding customer service agents through responding to customer queries.

Rapid Deployments

Integration is simple. Get the first version up and running in your contact centre within 48 hours. Have advanced AI and automation running within 2 weeks.​

Collaborative Automation​

"Off the shelf" AI seldom works. EdgeTier will work with you to train systems based on your company and your customer's unique terminology.​

Case Study

CarTrawler

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Customer NPS Score Improvement
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Email Handling Time Reduction
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Chat Handling Time Reduction
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Additional Cross Sales
"EdgeTier is no ordinary software product ... It has completely changed how we work at CarTrawler."
james waghorn head of customer operations cartrawler profile photo
James Waghorn
Director of Customer Contact, CarTrawler

Reward your agents with tools that work with them

Your Team, Guided By AI

EdgeTier’s AI engine understands your customer queries and guides agents through responding by suggesting responses, retrieving relevant data and automating tasks on the agent’s behalf.

Use the power of AI and automation to have better quality conversations with your customers; increase CSAT scores, first contact resolution rates, and sales conversions, all while reducing handling times and operational costs.

For maximum use of artificial intelligence in contact centres integrate with your CRM and ticketing system like Zendesk, Salesforce, Freshdesk

Connect the dots in your contact centre

EdgeTier technology is designed to be rapidly integrated with any system.

Out of the box integrations with major CRMs and contact centre software is available, and custom integrations to any system imaginable can be built.

Multi-Lingual to the Core

Achieve frictionless conversations without language barriers. 

Reduce the need for multilingual staff to communicate with your customers. Let any team member handle any language through real-time translations in 100+ languages.

Remote Native

EdgeTier systems are accessible anywhere with data and reporting that ensures you have a clear view of all activities.

Project yourself to the contact centre floor with proactive notifications that alert you to pertinent issues, no matter where the team is located.

cross industry applicability

Customer service in travel has high volumes and is ready for customer service automation

Travel

Now, more than ever, customer care teams in travel are overwhelmed. EdgeTier can help you deal with refunds, cancellations, payment enquiries, and redirecting customers to self-management portals.

Retail

Stressed customers with ample choice need fast, accurate service to ensure satisfaction. EdgeTier has solutions to double efficiency in retail-sector customer care teams.

Utilities

High value customers in a competitive environment need rapid responses. EdgeTier are adept at dealing with billing, address changes, credit control, and other typical utilities-sector queries.

Unlock the power of agent assistance TODAY

Delight your customers and boost agent productivity with the help of AI.

Schedule a demo with our customer experience experts to find out how.

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