The Autonomous Contact Centre

EdgeTier's agent-assist technology intelligently automates the mundane parts of customer care, supercharging your team to deliver brilliantly efficient customer care.

Find out how. Request a demo today.

Arthur is your new customer service system

Humans are good at being human. Computers are good at being computers.

Arthur is a customer service system that combines the best of each to achieve the best service at the highest efficiency.

Faster Agents

Arthur guides customer service agents through responding to queries. Agents are provided with suggested responses while being constantly fed context-sensitive and personalised data for each customer query.

Happier Customers

Agent responses guided by Arthur follow best practice and contain no grammatical or spelling errors. Agent training times are reduced, and customers consistently receive high-quality and accurate responses.

Better Data

Arthur was built by "data-first" engineers, and provides a full suite of reporting tools with unparalleled data access for contact centre managers.

Agent-Assistant Technology

Arthur's agent-assist technology guides customer service agents through responding to queries. Arthur's approach not only ensures that handling times are extremely low, but also increases the quality of responses and the amount of personalisation possible.

Arthur uses AI where AI is best used, working under-the-hood so that customer care agents can focus on what's important. Arthur works hard to retrieve and filter all relevant data about the customer, prompt agents with suggestions, and ensure that all queries are routed to the right agent at the right time.

Efficiency is key

Reward your agents with software that works with them

Quick Deployment

Arthur has been built from the ground up for rapid integration with customer systems.

Multi-Lingual Operation

Operate across any number of languages and manage queuing, routing, and agent availability per language.

Native Translations

With translation capabilities built-in natively, Arthur can help you cover any customer language.

Incredible Reporting

Out-of-the-box, Arthur includes real-time and historical interaction reporting for administrators, with raw data access available for advanced analytics.