Human-Centric Artificial Intelligence
Super charge your customer service agents with Arthur
We're searching for companies that fit our mission and want to revolutionise their contact centre performance
Arthur is your new customer service system
Humans are good at being human. Computers are good at being computers.
Arthur is a customer service system that combines the best of each to achieve the best service at the highest efficiency.
Faster Agents
Arthur guides customer service agents through responding to queries. Agents are provided with suggested responses while being constantly fed context-sensitive and personalised data for each customer query.
Happier Customers
Agent responses guided by Arthur follow best practice and contain no spelling mistakes, reducing training time and increasing customer satisfaction.
Better Data
Arthur was built by "data-first" engineers, and provides a full suite of reporting tools with unparalleled data access for contact centre managers.
Advanced Agent Interface
The tools that your agents use to process customer queries should work with them, not against them. Arthur is designed to reduce window switching, copying and pasting, and information lookup.
Get the most from your agents; using Arthur, agents are focused on what humans are good at.
Agent-Assistant Technology
Arthur's agent-assist technology guides customer service agents through responding to queries. Arthur's approach not only ensures that handling times are extremely low, but also increases the quality of responses and the amount of personalisation possible.
Arthur uses AI where AI is best used, working under-the-hood so that customer care agents can focus on what's important. Arthur works hard to retrieve and filter all relevant data about the customer, prompt agents with suggestions, and ensure that all queries are routed to the right agent at the right time.
Artificial Intelligence at the Core
Arthur uses Artificial Intelligence (AI) at it's core and applies the latest techniques at the most effective points to reduce handling times and improve quality.
AI isn't the answer to every problem but when applied correctly can be revolutionary.
The Future of the Contact Centre
The Arthur system makes intelligent decisions across the contact centre operations.
Optimising query routing, queue management, user scheduling, and query prioritisation enhances the customer experience and eases the administration of large centres.
Efficiency is key
Reward your agents with software that works with them
Quick Deployment
Multi-Lingual Operation
Operate across any number of languages and manage queuing, routing, and agent availability per language.
Multiple Channels
Use Arthur to turbo-charge your agent performance for chat, email, SMS, Facebook Messanger, and Whatsapp integrations.
Incredible Reporting
Out-of-the-box, Arthur includes real-time and historical interaction reporting for administrators.
Native Translations
With translation capabilities built-in natively, Arthur can help you cover any customer language.
Raw Data Access
Let your data scientists get hands on with raw data exports and database access for custom reporting and root-cause analysis.
Proven Results
Arthur is proven to halve agent handling times while increasing customer satisfaction scores.
Clients and Experience
Awards and Recognition
CCMA Awards 2019 -
Best use of Technology
DatSci Awards 2018. Award for best use of data science in start up.
AI Ireland Awards 2018 - Best use of Artificial Intelligence in a Startup
Let's Talk
Use the details or form below to contact us about anything you see on this website.
Contact
info@edgetier.com
UK
+448081648510
USA +1 855-250-3395
IE +353 1 907 9508
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