Experts in Communication

Supercharge Your Customer Engagement Team

EdgeTier enables a new generation of customer engagement teams to do the impossible: radically improve efficiency, turning agents into superstars and making the unknown visible with near-magical ease.

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EdgeTier AI Platform Delivers ‘God Level’ Improvements to Forward-Looking Teams

EdgeTier AI sees and understands every interaction, across every agent and in every language.

Be Omnipotent

Improve customer experience and respond to changes and trends as they happen, not after they’ve happened. Get alerts to important changes in customer conversations in real time.

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Tag Every Sentence

Free up your team to do what they are there to do - engage customers - Let advanced and user-friendly AI automatically organise, categorise, and tidy each conversation.

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Create Superstars

Coach your team and improve their effectiveness with every interaction. Stop relying on spot checks; Have a true picture of how each team member performs over ALL of their conversations ALL of the time.

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Work at Super Speed

Amaze your customers with unheard of response times and with the perfect answer to their query, while keeping the team members personal touch.

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Customer Focused Leaders Trust EdgeTier

See how customer-centric teams use EdgeTier AI to unlock their customer reality, drive retention, and improve their customer experience.

Nick Brazitis

Global Customer Care Manager

“The anomaly feature is a game changer for us. It’s highly accurate and has helped us identify customer issues, agent errors, and even fraud that would have taken us longer to catch.”

Deborah Guivisdalsky

COO

"We are now able to react to issues faster than before, while also finding hidden issues that may have gone unnoticed for days."

James Waghorn

Director of Customer Contact

"EdgeTier is no ordinary software product... It has completely changed how we work at CarTrawler."

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Compatability

Play Nicely with Others

Pull and push data with your existing software stack so your existing business processes still work, just better. EdgeTier is ready with integrations to all major players such as Salesforce, Live Person, Zendesk, Kustomer etc. as well as a simple API to connect to in-house system.

Go live in less than 2 hours, with zero IT time required from your team.

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Multi-Lingual

Jet Setter

Stop copy-pasting into Google Translate. EdgeTier AI works across all languages, time zones, and cultures. Index, search, and quantify issues across every market you work in with ease...

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Language translation on the fly with EdgeTier AI software

Capacity

Go Large

Enjoy galaxy-class scalability. Live deployments process millions of messages daily. EdgeTier is enterprise-ready with industry-leading security, SSO-authentication, and SCIM provisioning.

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Millions of chats all processed simultaneously by EdgeTier AI Software

Instant

Go Realtime

EdgeTier AI Engine works in real time, pulling messages as they are sent & received, processing through our AI systems, and pushing data and alerts where they need to go instantly. This isn’t just fast… this is real time.

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We give your contact centre the Competitive Edge

Off-the-shelf software is great when you are starting out, but once you go beyond twenty agents, it’s time to introduce real efficiency and increase insights. Here is what we deliver:

AI-Powered Agent Quality Assessment

Scale and automate quality assessment with Agent Review. Real-time feedback on 100% of customer conversations to transform NPS and CSAT.

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Real-Time Alerting and Monitoring

Clearly understand what your customers are saying and receive real-time alerts on emerging trends or topics to ensure you are never scrambling to understand issues.

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Increased Efficiency and Quality

Boost your agent productivity by over 50% using EdgeTier’s Agent-Assist technology. Faster agents who deliver higher quality responses at scale.

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