Human-Centric Artificial Intelligence

Super charge your customer service agents with Arthur

Find out for yourself; book a 20-minute demo now.

Arthur is your new customer service system

Humans are good at being human. Computers are good at being computers.

Arthur is a customer service system that combines the best of each to achieve  the best service at the highest efficiency.

Faster Agents

Arthur guides customer service agents through responding to queries. Agents are provided with suggested responses while being constantly fed context-sensitive and personalised data for each customer query.

Happier Customers

Agent responses guided by Arthur follow best practice and contain no spelling mistakes, reducing training time and increasing customer satisfaction.

Better Data​

Arthur was built by "data-first" engineers, and provides a full suite of reporting tools with unparalleled data access for contact centre managers.

Advanced Agent Interface

The tools that your agents use to process customer queries should work with them, not against them. Arthur is designed to reduce window switching, copying and pasting, and information lookup.

Get the most from your agents; using Arthur, agents are focussed on what humans are good at.

Agent-Assistant Technology

Arthur's agent-assist technology guides customer service agents through responding to queries. Arthur's approach not only ensures that handling times are extremely low, but also increases the quality of responses and the amount of personalisation possible.

Arthur uses AI where AI is best used, working under-the-hood so that customer care agents can focus on what's important. Arthur works hard to retrieve and filter all relevant data about the customer, prompt agents with suggestions, and ensure that all queries are routed to the right agent at the right time.

Artificial Intelligence at the Core

Arthur uses Artificial Intelligence (AI) at it's core and applies the latest techniques at the most effective points to reduce handling times and improve quality.

AI isn't the answer to every problem but when applied correctly can be revolutionary.

The Future of the Contact Centre

The Arthur system makes intelligent decisions across the contact centre operations.

Optimising query routing, queue management, user scheduling, and query prioritisation enhances the customer experience and eases the administration of large centres.

Efficiency is key

Reward your agents with software that works with them

Quick Deployment
Arthur has been built from the ground up for rapid integration with customer systems.
Multi-Lingual Operation

Operate across any number of languages and manage queuing, routing, and agent availability per language.

Multiple Channels

Use Arthur to turbo-charge your agent performance for chat, email, SMS, Facebook Messanger, and Whatsapp integrations.

Administrator user of Arthur for customer contact center optimisation and artificial intelligence.
Incredible Reporting

Out-of-the-box, Arthur includes real-time and historical interaction reporting for administrators.

Native Translations

With translation capabilities built-in natively, Arthur can help you cover any customer language.

Raw Data Access

Let your data scientists get hands on with raw data exports and database access for custom reporting and root-cause analysis.

Proven Results

Arthur is proven to halve agent handling times while increasing customer satisfaction scores.

Clients and Experience

Awards and Recognition

Technology Ireland Awards 2018 - Shortlisted for Best Technology Innovation of the Year

DatSci Awards 2018. Award for best use of data science in start up.

AI Ireland Awards 2018 - Best use of Artificial Intelligence in a Startup

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