EdgeTier Ranks #11 in Deloitte’s 2024 Technology Fast 50 Awards
We earned a spot on Deloitte's Technology Fast 50 Awards -- again!
"EdgeTier is no ordinary software product ... It has completely changed how we work at CarTrawler.” James WaghornDirector of Customer Contact, CarTrawler The EdgeTier Mission At EdgeTier, we're on a mission to help contact centres with a technology-driven approach. We are driven to optimise contact centre metrics with our customer service software by reducing…
“EdgeTier is no ordinary software product … It has completely changed how we work at CarTrawler.”
James Waghorn
Director of Customer Contact, CarTrawler
At EdgeTier, we’re on a mission to help contact centres with a technology-driven approach. We are driven to optimise contact centre metrics with our customer service software by reducing handling times, lowering queue lengths, lowering abandon rates and increasing customer satisfaction scores.
Our AI software is built to empower contact centre managers and agents to unlock the promise and potential of a great customer experience.
To get you on the road to soaring CSAT scores, we’ve pulled together this great case study featuring a world-leading B2B technology organisation: CarTrawler.
CarTrawler is the world’s leading B2B technology provider of car hire
and mobility services to the travel industry, supporting over 2,000 travel partners, 2,500 transport suppliers and almost one billion end customers. CarTrawler’s rapid growth brought several key challenges, particularly in the area of customer care.
This case study will show you how CarTrawler used EdgeTier’s AI-enabled agent assist to revolutionise their contact centre performance, winning, ‘Best Use Of Technology’ at the CCMA Awards in the process.
We earned a spot on Deloitte's Technology Fast 50 Awards -- again!
Make agent QA both effective and efficient by blending AI and human expertise.
With our data-driven QA review process, there’s no more wasting time manually sifting through agent conversations.
"I specifically liked the flexibility. I liked the can-do attitude. I always felt supported. There hasn’t been any single point in our journey where EdgeTier has said no."
"We now have highly detailed understanding of agent performance, not just on key agent metrics, but also on how customers react to our agents and the emotions of our customers feel when talking to our team."
"EdgeTier is no ordinary software product... It has completely changed how we work at CarTrawler."
Let us help your company go from reactive to proactive customer support.
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