EdgeTier Coach

Build Superstars. The best teams are constantly improving through real-time coaching on their WHOLE game with a deep understanding of the emotional intelligence required to win.

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Instant Feedback

Set up your Agents for Success

Agent performance reviews are like having speed traps for cars that have no speedometers. Coach is a speedometer for each agent giving them instant feedback so they can self-correct before their performance review.

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Super fOCUSED

Comprehensive & Fair Performance Reviews

Turbo Charge your performance reviews. Coach looks through ALL of an agent’s customer conversations and uses AI to dynamically understand so you can concentrate on the areas that really matter.

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Coach diagram showing user customer satisfaction statistics

sUPPORT

This Time with Feeling

Understand the impact emotional intelligence skills play on customer conversations. Coach clearly identifies where agents need help with tone, empathy or conflict.

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Get Help FAST

Man Overboard

Everyone can have a bad day. Coach is always there and can immediately alert the people who can help.

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See for yourself

Get your data flowing into EdgeTier in a low-risk trial, and watch your customer satisfaction scores improve with more informed, more engaging, and more effective agent coaching sessions.

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We give your contact centre the Competitive Edge

Off-the-shelf software is great when you are starting out, but once you go beyond twenty agents, it’s time to introduce real efficiency and increase insights. Here is what we deliver:

AI-Powered Agent Quality Assessment

Scale and automate quality assessment with Agent Review. Real-time feedback on 100% of customer conversations to transform NPS and CSAT.

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Real-Time Alerting and Monitoring

Clearly understand what your customers are saying and receive real-time alerts on emerging trends or topics to ensure you are never scrambling to understand issues.

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Increased Efficiency and Quality

Boost your agent productivity by over 50% using EdgeTier’s Agent-Assist technology. Faster agents who deliver higher quality responses at scale.

See What Others Say!

Customer Focused Leaders Trust EdgeTier

See how customer-centric teams use EdgeTier AI to unlock their customer reality, drive retention, and improve their customer experience.

Nick Brazitis

Global Customer Care Manager

“The anomaly feature is a game changer for us. It’s highly accurate and has helped us identify customer issues, agent errors, and even fraud that would have taken us longer to catch.”