Our Mission: Make Customer Service Effortless, Efficient, and Exceptional
Customer service is broken. It’s time-consuming, frustrating, and often seen as an unnecessary evil – how many chatbots does it take to find a human? At EdgeTier, we’re building a world where getting your problem solved is as easy as messaging your friends by developing tools that allow businesses to diagnose, react quickly, and fix their customer experience.
Our Team
How We Do It
We leverage artificial intelligence to process conversations in real-time, helping companies detect emerging trends, improve their agents' performances, and track what’s frustrating and delighting their customers. Armed with these tools, customer service teams become insight engines, continuously directing the entire organisation on how to be truly customer-centric. The results? Happier customers, better retention, and improved company performance.
Chief Executive Officer / Co-Founder
Chief Commercial Officer / Co-Founder
Chief Technical Officer / Co-Founder
Talent and People Manager
Head of Engineering
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We are only just getting started
Timeline
Here’s a little snapshot of the EdgeTier journey and how far we’ve come. We’re incredibly passionate about what we do, and just as passionate about having a bit of 'craic' while building the best conversation intelligence platform possible. And honestly, it really does feel like we’re just getting started!
- 2017
Founded
We moved out of the attic (our first office) and founded a boutique consultancy, driven by our passion for machine learning and data science. Our initial projects laid the groundwork for something bigger in the contact centre space.
- 2018
Arthur was Born
Our first product, Arthur (now Agent Assist), gained its first paying customer with CarTrawler, helping them improve email support and agent assistance.
- 2019
Funding Secured
We added chat to our offering, expanded beyond Ireland, secured €1.5M in seed funding (ACT & Enterprise Ireland), grew to 12 people, and started making waves in the travel industry.
- 2020
Expansion
We began developing Sonar (anomaly detection) and opened our Spanish office in Barcelona.
- 2021
Evolution
We ventured into iGaming and eSports, while Sonar continued to evolve. Our customer base kept growing.
- 2022
Product Development
We launched Coach (agent QA) and Index (auto-tagging), driving a 3.5x increase in revenue and welcoming our first US customer.
- 2023
International Recognition
The team grew to 17, we raised €6.1M in Series A funding, moved to a larger office, and earned a spot on the Deloitte Fast 50.
- 2024
Top-growing Start-up
Now with a team of 50, we were recognised as one of Sifted’s top-growing startups and are starting to establish a foothold in the US market.
Backed by World-Class Investors
EdgeTier is backed by investors who believe in the vision of AI and machine learning permeating every aspect of contact centre operation, realising new levels of efficiency and automation.
Get in touch
Contact
Please send us a message on the form below and a member of the team will get back to you as soon as possible.
You can also write to us at: 5-7 Westland Square, Pearse St, Dublin 2, D02 XD37 Ireland
