Blog Search Results

On this page, we share news from EdgeTier products, our thoughts on customer service best practices, and we try to distil the world of customer service automation and AI to easily digestible and useful posts for our customers and readers.

Results found:

Customer Story

How Marketplace Contact Centres Are Scaling Chat & Email

"The EdgeTier deployment was completely painless. EdgeTier took the time to understand our business in depth.” Pete RowanExecutive Vice President, […]

Customer Story

Holiday Extras use AI Alerting to Improve Travel Contact Centre Metrics

''EdgeTier have allowed us to reach new levels of customer experience” Ian CopleyDirector of Operations, Holiday Extras The EdgeTier […]

Customer Story

How Cartrawler Revolutionised Customer Support with Award Winning AI

"EdgeTier is no ordinary software product ... It has completely changed how we work at CarTrawler.” James WaghornDirector of Customer […]