Blog Search Results

On this page, we share news from EdgeTier products, our thoughts on customer service best practices, and we try to distil the world of customer service automation and AI to easily digestible and useful posts for our customers and readers.

Results found:

Agent Assist

7 Ways AI can Supercharge Agent Performance

The Department of Foreign Affairs chooses EdgeTier to provide digital customer-care using EdgeTier’s next-generation live-chat technology.

Customer Experience, Agent Assist, AI

Five Agent Assist applications for contact centres

In this article, we're looking at agent assist approaches for customer care centres. Agent assist has become increasingly popular as […]

Customer Care, Agent Assist, Automation

Why Bother Assisting Agents In Customer Service?

The role of a customer support agent What does it mean these days to be a customer support agent? It […]

Agent Assist, Uncategorized

CCMA Members Forum - CarTrawler & Edgetier - Using AI to deliver seamless customer experiences and drive commercial results

CarTrawler & Edgetier breakfast briefing on 'using AI to deliver seamless customer experiences and drive commercial results'.