Detect customer emotions in real-time. Understand what frustrates your customers, what delights them.
EdgeTier customer service technology is designed to be rapidly integrated with any system. Out-of-the-box integrations with major CRMs and contact centre software are available, and custom integrations to any system imaginable can be built.
Greater agent consistency means better customer experience. EdgeTier’s AI scans all interactions to highlight areas for improvement and areas where agents are shining.
Keep CSAT scores high with a reliable feedback loop to management with automatic alerts and reports.
EdgeTier’s AI continuously monitors every customer contact in the background so that it can tell you about the trends you need to know about in any language.
Rapid alerts immediately notify you when things aren’t right. Whether it’s drivers having trouble completing orders, fare disputes, no shows, account suspensions, quality issues with online products or a hidden drop in standards you’ll know about it.
Getting the product to the customer is half the battle. Arm your advisors with the tools needed to ensure efficient and effective after-care and technical support when customers need it.
Reduce errors and improve handling times by bringing payment history, issues, and amounts to agents before communication even starts.
The journey from purchase to satisfied customer can be fraught with pitfalls, don’t let customer service be one. With EdgeTier, every advisor has best practice responses and up-to-date information at their fingertips.
Return procedures vary based on reasons, warrantee terms, and customer types. Stop agents from searching for the rules, and let AI do the research instantly.
Packages can get lost, make sure your customers don’t. Integration with delivery partners ensures that agents always have up-to-date proposed responses and information.
Improve conversion and engage more customers by suggesting real-time personalised up-sell and cross-sell to agents as they speak with customers.
The journey from purchase to satisfied customer can be fraught with pitfalls, don’t let customer service be one. With EdgeTier, every advisor has best practice responses and up-to-date information at their fingertips.
Detect customer emotions in real-time. Understand what frustrates your customers, what delights them.
EdgeTier customer service technology is designed to be rapidly integrated with any system. Out-of-the-box integrations with major CRMs and contact centre software are available, and custom integrations to any system imaginable can be built.
Greater agent consistency means better customer experience. EdgeTier’s AI scans all interactions to highlight areas for improvement and areas where agents are shining.
Keep CSAT scores high with a reliable feedback loop to management with automatic alerts and reports.
EdgeTier’s AI continuously monitors every customer contact in the background so that it can tell you about the trends you need to know about in any language.
Rapid alerts immediately notify you when things aren’t right. Whether it’s drivers having trouble completing orders, fare disputes, no shows, account suspensions, quality issues with online products or a hidden drop in standards you’ll know about it.
Getting the product to the customer is half the battle. Arm your advisors with the tools needed to ensure efficient and effective after-care and technical support when customers need it.
Reduce errors and improve handling times by bringing payment history, issues, and amounts to agents before communication even starts.
The journey from purchase to satisfied customer can be fraught with pitfalls, don’t let customer service be one. With EdgeTier, every advisor has best practice responses and up-to-date information at their fingertips.
Return procedures vary based on reasons, warrantee terms, and customer types. Stop agents from searching for the rules, and let AI do the research instantly.
Packages can get lost, make sure your customers don’t. Integration with delivery partners ensures that agents always have up-to-date proposed responses and information.
Improve conversion and engage more customers by suggesting real-time personalised up-sell and cross-sell to agents as they speak with customers.
The journey from purchase to satisfied customer can be fraught with pitfalls, don’t let customer service be one. With EdgeTier, every advisor has best practice responses and up-to-date information at their fingertips.
