EdgeTier Raises €6m in Series A
We just raised €6M round led by Smedvig Capital to accelerate our vision for the future of Customer Engagement.
EdgeTier Sonar
Always on, always listening and always alert for the unknown. EdgeTier Sonar surfaces opportunities and threats hidden in the semantics and details of your individual conversations.

See Beneath the Sea of Data for the First Time

Sonar constantly scans all customer conversations and uses AI to dynamically understand them so you can see what’s going on as it's happening.

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Use EdgeTier's AI platform to undestand your data

Hunt and Kill Issues with Pinpoint Accuracy

Our Active Ping is a semantic search that instantly reveals the existence and scale of suspected problems giving you immediate access to all connected conversations.

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Find issues fast with EdgeTier AI

Never Be Surprised

Sonar proactively alerts you when anything strange happens so you can respond in real time. Anomalies are automatically identified, categorized and quantified so you can concentrate on solutions rather than trying to figure out what’s happening.

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Realtime alerts to keep agents aware of issues

Deal with Issues like a Boss

Sonar’s reports illuminate responsibility and root cause of customer issues allowing you to assign ownership to the right department without ambiguity. Get issues fixed quicker and out of your in-tray.

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Instant alerts from EdgeTier platform
See for yourself
Demo EdgeTier Sonar at your contact centre and we’ll tell you when you would have been alerted over the last 3 months…
Arrange Free Demo

Why EdgeTier?

Why should you should make your next customer experience journey with us!
Clear and rapid return on investment
Whether you are focused on curbing costs, boosting CSAT, or increasing revenue, EdgeTier offers clear and demonstrable ROI. We are happy to work with you on your investment model.
Simple Deployments
EdgeTier customer service technology is designed to be rapidly integrated with any system. Out-of-the-box integrations with major CRMs and contact centre software are available, and custom integrations to any system imaginable can be built.
Data that delights
Give your organisation the competitive edge with the world’s most data-accessible contact centre technology. Answers to any customer service question imaginable is at your fingertips.
Low cost trials
We know you will love our technology so we are happy to run low-cost trials that prove the ROI before making a long term commitment.

Customer Focused Leaders Trust EdgeTier

See how customer-centric teams use EdgeTier AI to unlock their customer reality, drive retention, and improve their customer experience.
Abercrombie & Fitch
Nick Brazitis
Global Customer Care Manager
“The anomaly feature is a game changer for us. It’s highly accurate and has helped us identify customer issues, agent errors, and even fraud that would have taken us longer to catch.”
Codere Online COO
Deborah Guivisdalsky
"We are now able to react to issues faster than before, while also finding hidden issues that may have gone unnoticed for days."
James Waghorn
James Waghorn
Director of Customer Contact
"EdgeTier is no ordinary software product... It has completely changed how we work at CarTrawler."

EdgeTier AI Platform Delivers ‘God Level’ Improvements to forward-looking Teams

EdgeTier AI sees and understands every interaction, across every agent and in every language.
Be Omnipotent
See important changes in customer behaviour in real time. Respond to changes and trends as they happen not after they’ve happened.
Create Superstars
Coach your team in real time and improve their effectiveness with every interaction. Have a true picture of how each team member performs over ALL of their conversations ALL of the time.
Work at Super Speed
Amaze your customers with unheard of response times and with the perfect answer to their query while keeping the team members personal touch.
Tag Every Sentence
Let the AI automatically organise, categorize and tidy each conversation and free up your team to do what they are there to do - engage customers.

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