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Spotlight Summaries are here to shine a light on key trends in your conversations. This new feature analyses multiple interactions
At EdgeTier, we’re thrilled to announce that we have achieved ISO 27001 certification, awarded by the British Assessment Bureau. This milestone is a significant step in our ongoing commitment to data security and operational excellence. We believe in transparency, and we want to take this opportunity to explain what this certification means for you, our…
At EdgeTier, we’re thrilled to announce that we have achieved ISO 27001 certification, awarded by the British Assessment Bureau. This milestone is a significant step in our ongoing commitment to data security and operational excellence. We believe in transparency, and we want to take this opportunity to explain what this certification means for you, our valued customers.
ISO 27001 is an internationally recognized standard for Information Security Management Systems (ISMS). It outlines a robust framework for managing and protecting sensitive information, ensuring that companies handle data with the utmost care and integrity. Achieving this certification means that EdgeTier has implemented rigorous security controls and protocols, adhering to best practices for information security.
In today’s digital age, data security is more important than ever. Cyber threats are constantly evolving, and it’s crucial to partner with companies that prioritise the protection of your information. Here’s how our ISO 27001 certification benefits you:
Securing ISO 27001 certification is no small feat. It required a comprehensive evaluation of our information security practices and a deep dive into every aspect of our operations. Here’s a glimpse into our journey:
Achieving ISO 27001 certification is a great moment for EdgeTier, but it’s just the beginning. We are committed to maintaining these high standards and continuously improving our security practices.
We look forward to continuing to serve our customers with the confidence and assurance that your data is in safe hands. If you have any questions about our ISO 27001 certification or our information security practices, please don’t hesitate to reach out to a member of our team.
Spotlight Summaries are here to shine a light on key trends in your conversations. This new feature analyses multiple interactions
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"I specifically liked the flexibility. I liked the can-do attitude. I always felt supported. There hasn’t been any single point in our journey where EdgeTier has said no."
"It has reduced the time for the quality assurance process as it provides clear data and a very robust direction on where to look and what matters the most."
"We now have highly detailed understanding of agent performance, not just on key agent metrics, but also on how customers react to our agents and the emotions of our customers feel when talking to our team."
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