How to Detect an Emerging Issue in Your Contact Centre in Real Time
Most contact centres find out about a problem the same way their customers do: after it's already spread. This piece
At EdgeTier, we’re thrilled to announce that we achieved ISO 27001 certification in May 2024, awarded by the British Assessment Bureau. This milestone is a significant step in our ongoing commitment to data security and operational excellence. We believe in transparency, and we want to take this opportunity to explain what this certification means for…

At EdgeTier, we’re thrilled to announce that we achieved ISO 27001 certification in May 2024, awarded by the British Assessment Bureau. This milestone is a significant step in our ongoing commitment to data security and operational excellence. We believe in transparency, and we want to take this opportunity to explain what this certification means for you, our valued customers.
ISO 27001 is an internationally recognized standard for Information Security Management Systems (ISMS). It outlines a robust framework for managing and protecting sensitive information, ensuring that companies handle data with the utmost care and integrity. Achieving this certification means that EdgeTier has implemented rigorous security controls and protocols, adhering to best practices for information security.
In today’s digital age, data security is more important than ever. Cyber threats are constantly evolving, and it’s crucial to partner with companies that prioritise the protection of your information. Here’s how our ISO 27001 certification benefits you:
Securing ISO 27001 certification is no small feat. It required a comprehensive evaluation of our information security practices and a deep dive into every aspect of our operations. Here’s a glimpse into our journey:
We are committed to maintaining high standards and continuously improving our security practices. Our certification was renewed in May of 2026 and will be maintained going forward according to ISO 27001 guidelines.
We look forward to continuing to serve our customers with the confidence and assurance that your data is in safe hands. If you have any questions about our ISO 27001 certification or our information security practices, please don’t hesitate to reach out to a member of our team.
Most contact centres find out about a problem the same way their customers do: after it's already spread. This piece
We sat in on hundreds of contact centre discovery calls this year, and the same ten questions kept coming up
The week after Black Friday and Cyber Monday most contact centres would love let themselves breathe. The volume graph is
"The anomaly feature is a game changer for us. It’s highly accurate and has helped us identify customer issues, agent errors, and even fraud that would have taken us longer to catch."
"We’re a big business, so getting the right people to agree and fix something hasn’t always been easy. Now we’ve got one version of the truth—it’s much easier to align and act"
"I specifically liked the flexibility. I liked the can-do attitude. I always felt supported. There hasn’t been any single point in our journey where EdgeTier has said no."



Let us help your company go from reactive to proactive customer support.
Unlock AI Insights