Your Contact Centre Is Sitting on a Goldmine. Spotlight Helps You Dig
There's a number that should bother every customer experience leader: 2-5%. That's the share of contact centre interactions that typically
At EdgeTier, we’re thrilled to announce that we achieved ISO 27001 certification in May 2024, awarded by the British Assessment Bureau. This milestone is a significant step in our ongoing commitment to data security and operational excellence. We believe in transparency, and we want to take this opportunity to explain what this certification means for…

At EdgeTier, we’re thrilled to announce that we achieved ISO 27001 certification in May 2024, awarded by the British Assessment Bureau. This milestone is a significant step in our ongoing commitment to data security and operational excellence. We believe in transparency, and we want to take this opportunity to explain what this certification means for you, our valued customers.
ISO 27001 is an internationally recognized standard for Information Security Management Systems (ISMS). It outlines a robust framework for managing and protecting sensitive information, ensuring that companies handle data with the utmost care and integrity. Achieving this certification means that EdgeTier has implemented rigorous security controls and protocols, adhering to best practices for information security.
In today’s digital age, data security is more important than ever. Cyber threats are constantly evolving, and it’s crucial to partner with companies that prioritise the protection of your information. Here’s how our ISO 27001 certification benefits you:
Securing ISO 27001 certification is no small feat. It required a comprehensive evaluation of our information security practices and a deep dive into every aspect of our operations. Here’s a glimpse into our journey:
We are committed to maintaining high standards and continuously improving our security practices. Our certification was renewed in May of 2026 and will be maintained going forward according to ISO 27001 guidelines.
We look forward to continuing to serve our customers with the confidence and assurance that your data is in safe hands. If you have any questions about our ISO 27001 certification or our information security practices, please don’t hesitate to reach out to a member of our team.
There's a number that should bother every customer experience leader: 2-5%. That's the share of contact centre interactions that typically
For years, the promise of contact centre analytics has been: all your customer conversations, in one place, organised and ready
Contact centres use voice of customer (VoC) analytics by systematically collecting and analysing signals from every support interaction, like calls,
"We thought at the time that we were putting the customer at the fore. We thought we were doing things right. But in hindsight, we really weren’t because we had no real-time insights whatsoever into customer issues."
"You’ve got an issue, but you don’t know how many people are affected. You don’t know the scale. You don’t even know if it’s real."
"The anomaly feature is a game changer for us. It’s highly accurate and has helped us identify customer issues, agent errors, and even fraud that would have taken us longer to catch."



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