Save your best Ask Spotlight questions as templates you and your team can run again

You can now turn your Ask Spotlight questions into reusable templates, either by saving them from the chat or by building them on the new Templates page. Then run them again from the chat bar or the Templates page. Templates can stay personal or be shared with your whole organisation.

• Core Update
• Explore
• Major Release

Small Changes, Less Friction: Dark Mode, Multi-Language Filters, Tag Drill-Downs and Agent Groups

This update brings together smaller improvements based on feedback from people who use EdgeTier every day: a dark theme, multi-language filtering, one-click drill-downs on Explore Tags, and an agent's groups wherever their name appears.

EdgeTier is now in Claude’s connector directory

EdgeTier is now listed in Claude’s connector directory so you can connect from there in a couple of clicks instead of setting it up manually.

• Core Update

Coaching without the digging: Question-level scoring across reviews

You can now see how every scorecard question was scored across a review period, so you can spot knowledge gaps without opening reviews one by one.

• Coach

Improved Agent Visibility & Filtering on Interactions

Every agent who touches a conversation gets tracked against it now, and you can widen filtering and reporting to match, whenever you want.

• Core Update

Faster Follow-Ups: Add Variables to Your Ask Spotlight Prompts

You're now able to drop reusable variables into an Ask Spotlight prompt, so you don't have to retype the same agent, team, or date range every time you ask a question.

• Core Update
• Explore
• Major Release

See what drove each interaction’s experience: the agent, the bot, or the product

Every interaction gets a rating and a short explanation for each of three Experience Drivers, so you can see whether the agent, the bot or the product itself shaped how it went. Ask Spotlight already uses these ratings, and this release adds them to the interaction view and the Experience Score chip, and lets you filter interactions by them.

• Core Update
• Explore

Small Changes, Less Friction: Clearer Anomalies, Named Tabs and Phrase Search Experience

This update brings together a set of smaller improvements, all based on feedback from people who use EdgeTier every day. Anomaly pages now show more metrics and give interaction summaries room to breathe, browser tabs tell you which page you're on, and phrase search in Explore no longer loses what you've typed.