Case Studies
How leading brands fix problems faster
Don’t just take our word for it. Explore how our customers use EdgeTier to pinpoint hidden issues, coach agents with 100% visibility, and turn customer conversations into decisive action.
How Novibet turned customer conversations into a company-wide strategic asset
Novibet use EdgeTier to detect issues in minutes, run a real-time voice of the customer programme across 9...
From Reaction to Resolution: How Electric Ireland used EdgeTier to boost customer CSAT scores by 21%
37% reduction in email volumes 21% improvement in CSAT scores 19% improvement in FCR Electric Ireland, Ireland’s largest...
How TUI cut payment contacts by 40% and turned weeks of analysis into minutes
Who we spoke with: Quentin Bottner (Head of Continuous Improvement) and Jack Orbell (Continuous Improvement Consultant) Company: TUI...
How PowerPlay used EdgeTier to catch critical issues and protect 50% of daily revenue during a platform migration
Who we spoke with: Robert Davies, Consultant at Powerplay and Ivan Ivanov, Customer Service Manager at PowerPlay Industry:...
How Kaizen leverages real-time insights to proactively manage CX and responsible gaming
Maintaining visibility into customer conversations as interaction volumes rapidly grow, helping teams manage what humans alone can’t control.
Driving a cultural shift at Abercrombie & Fitch Co.
Driving a cultural shift by allowing customer support to be at the heart of data-driven decision-making.
How Berlin Brands Group used AI-powered conversation intelligence to conquer return rates & raise NPS (+70)
From Reactive to Proactive: Leveraging the voice of the customer to become the company’s insights engine.
Embracing AI to scale CarTrawler’s contact centre
Using AI-enabled agent assist to reduce chat handling time by 25%.
Tracking Codere’s agent comments and highlighting issues in real time
Increasing data visibility to proactively handle customer issues for top-notch support.
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Fix customer experience faster.
Pinpoint customers' biggest problems sooner and take decisive action to solve them.