EdgeTier makes good customer service teams great with AI


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Off-the-shelf software is great when you are starting out, but once you go beyond twenty agents, it’s time to introduce real efficiency and increase insights. Here is what we deliver:

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Give your contact centre the competitive edge

  • Scaled Pricing Dependant On Contact Volume 
  • Skyrocket CSAT/NPS
  • Boost Agent Productivity by 50%
  • Deliver a Great Customer Experience Through Email & Chat
  • Faster Agents Delivering Higher Quality Responses at Scale.
  • Industry-leading AI system
  • Seamless Integration
  • No Hidden Costs 
  • Deliver 24/7 MultiLingual Support
  • Make Every Agent a Super Agent
  • Fully Featured Customer Service Platform
  • Decimate Handling Times by up to 65%
  • Reduce Contact Centre Costs by up to 20%
  • Reduce Abandonment Rate
  • Improve Sales Performance
  • Native Support for Multiple Brands
  • Machine-Learning Powered Agent Assistant
  • Consistent Tone-of-Voice

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Make sure you never scramble to understand issues. again

  • Free-Trial Available
  • AI Monitors All Customer Conversation
  • Stress Free: Simple Deployment
  • Unlimited Customer Chats & Emails
  • Seamless Integration
  • Industry-leading AI system
  • Completely Multi-Lingual
  • AI Monitoring and Alerts learn what normal looks like for you
  • Anomaly Detection for Customer Contact Centres
  • AI Learns your Contact Centre Patterns
  • Automatic Alerts in Real-Time
  • Time savings of up to 18 hours weekly
  • Root Cause Analysis & Reporting
  • KPIs Monitoring with AI
  • Outage Prevention
  • Fix Service Issues for your Customers and Users Faster.
  • Never Miss a Customer Issue Again
  • Full Onboarding and Training
  • Gets to Work Fast
EdgeTier is no ordinary software product ... It has completely changed how we work at CarTrawler'
james waghorn head of customer operations cartrawler profile photo
James Waghorn
Director of Customer Contact, CarTrawler
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