Pricing

EdgeTier makes good customer service teams great with AI

 

choose the perfect plan

Off-the-shelf software is great when you are starting out, but once you go beyond twenty agents, it’s time to introduce real efficiency and increase insights. Here is what we deliver:

Intelligent alerts

Stop Scrambling to
Understand Issues.

  • AI Monitors All Customer Conversation
  • Stress Free: Simple Deployment
  • Unlimited Customer Chats & Emails
  • Seamless Integration
  • Industry-leading AI system
  • Completely Multi-Lingual
  • AI Monitoring and Alerts learn what normal looks like for you
  • Anomaly Detection for Customer Contact Centres
  • AI Learns your Contact Centre Patterns
  • Automatic Alerts in Real-Time
  • Time savings of up to 18 hours weekly
  • Root Cause Analysis & Reporting
  • KPIs Monitoring with AI
  • Fix Service Issues for your Customers and Users Faster.
  • Never Miss a Customer Issue Again
  • Full Onboarding and Training
  • Gets to Work Fast
get to demo

agent review

Measure Agents On All
Customer Conversations.

  • Understand Performance in Relation to Other Agents
  • Examine Each Agent Message for Issues
  • Detect Specific Agent Langugae
  • AI Monitors All Customer Conversation
  • Stress Free: Simple Deployment
  • Unlimited Customer Chats & Emails
  • Completely Multi-Lingual
  • Root Cause Analysis & Reporting
  • KPIs Monitoring with AI
  • Supplement Real Reviews with Predictive Experience
  • Supplement Real Reviews with Predictive Experience
  • Automatically Tag Areas Required for QA
  • Repeated Template Usage
  • Phrase Detection
get to demo

agent assist

Increase Efficiency and
Quality at Scale

  • Scaled Pricing Dependant On Contact Volume 
  • Skyrocket CSAT/NPS
  • Boost Agent Productivity by 50%
  • Deliver a Great Customer Experience Through Email & Chat
  • Faster Agents Delivering Higher Quality Responses at Scale.
  • Industry-leading AI system
  • Seamless Integration
  • No Hidden Costs 
  • Deliver 24/7 MultiLingual Support
  • Make Every Agent a Super Agent
  • Fully Featured Customer Service Platform
  • Decimate Handling Times by up to 65%
  • Reduce Contact Centre Costs by up to 20%
  • Reduce Abandonment Rate
  • Improve Sales Performance
  • Machine-Learning Powered Agent Assistant
get to demo
EdgeTier is no ordinary software product ... It has completely changed how we work at CarTrawler'
james waghorn head of customer operations cartrawler profile photo
James Waghorn
Director of Customer Contact, CarTrawler
Scroll to Top