Transparent, value-based pricing
Pay for conversations. Not headcount.
No per seat tax as your team grows. No features locked behind higher tiers. You pay on the interactions we analyse. And we analyse all of them.
How our pricing works
No Tables. No Matrix. No most popular tier.
EdgeTier doesn’t have a pricing table, we have pricing conversations. We talk to you about your use cases and your interaction volume and we price on that number. You pay for what you use. Give us 15 minutes and we’ll build you a pricing proposal.
Monthly Interaction Volume
e.g. 250,000 conversations
A short conversation
15 minutes of your time
Your custom proposal
Ready in 48 hours
Priced on interaction volume, not seats
If you add agents to your team, your price won’t change. We charge for the conversations we analyse.
Pay for what you use
Each module is priced independently so you're never paying for capabilities you don't need.
Scales with your customers
As your contact centre grows, EdgeTier grows with it. Volume-based pricing aligns your investment directly to the business activity it supports.
No locked features
Every feature is fully available out of the box. We succeed because you do, not because we’ve sold you an upgrade.
Insight that closes the gaps
EdgeTier is the complete contact centre analytics software
Most teams find out about volume spikes days late, and get to the root cause of issues after the customer has already left. It doesn’t have to work that way. EdgeTier gets you there in minutes.
Real-Time Monitoring
Explore
Watches 100% of your conversations 24/7 and flags spikes, anomalies, and emerging issues the moment they appear, long before they become visible in your dashboards.
Real-time anomaly detection across all channels
Instant alerts to the right teams
Root cause analysis
Reduce contact volume by fixing issues at source
Real-Time Signals
Sonar
A unified hub for all your customer conversation data. Automated tagging, sentiment analysis, and VoC insights, without the need for manual analysis or spreadsheet wizardry.
Auto-tagging of contact reasons across channels
Sentiment trends and frustration signals
Voice of customer reporting without manual effort
Cross-channel visibility in a single view
Agent QA
Coach
AI-assisted quality assurance across every interaction. 100% coverage, consistent standards, and coaching recommendations
100% interaction coverage vs. sampled QA
Automated scorecards with AI reasoning
Performance trends per agent and team
Coaching recommendations surfaced automatically
Total Cost of Ownership
You don’t need to worry about set up or internal costs
When your team starts to grow with your business, your platform costs suddenly don’t seem like good value. Manual QA looks cheap until you count the cost in manual hours. EdgeTier uses an interaction based model, meaning the price you pay is tied to the value your business gets from us.
With EdgeTier, you don’t need expensive consultants, or even investment of time from IT. We’ll support you through your onboarding and all along your journey with us, with our dedicated Customer Success Team.
Wve. reduction in handling time
Ave improvement in CSAT scores
| Cost Factor | Seat Based Tools | EdgeTier |
|---|---|---|
| Pricing Model | Per Seat/Agent | Per Interaction |
| Cost grows with Headcount | Yes | No |
| Implementation Consultants | Often Required | Included |
| QA coverage required | Yes | No |
| Time to Value | Months | 2 Weeks |
| Dedicated CSM | Enterprise Tier Only | Always |
Time To Value
Connect on Monday. Insights on Tuesday
Our onboarding has been carefully thought through and engineered to be a lightweight experience. Most customers are live within two weeks. That’s not sales bluff, that is how we built EdgeTier.
Connect your platforms
EdgeTier integrates natively with Zendesk, Salesforce, Genesys, Freshdesk, LivePerson, and more. Your existing setup stays exactly as it is. No migrations needed
Start seeing insights
EdgeTier begins analysing 100% of your conversations immediately, surfacing contact reasons, sentiment trends, and anomalies in real time. This is usually where you have your first “I didn’t know that was in our data!” moment.
QA and coaching
Your scorecards are automeated and coaching workflows are configured with your dedicated onboarding team. This is where you move from what your gut is telling you to evidence based coaching
Decision making becomes operational changes
Your repeat contacts start to fall while your CSAT grows. EdgeTier stops being a tool, and is now a partner helping your contact centre operate to drive operational changes.
Integrations
Integrate with any tool for clearer insights and smoother processes
From the industry’s biggest platforms like Zendesk, Live Person, and Salesforce, to simple in-house tools, gain complete, crucial insights that other solutions alone can’t give.
ROI Calculator for Contact Centres
Calculate your contact centre savings in seconds
Estimate how much EdgeTier could save your contact centre each year by reducing contacts, cutting repeat interactions, and improving agent efficiency. Update the inputs below to see the potential financial impact.ustomers are live within two weeks. That’s not sales bluff, that is how we built EdgeTier.
FAQs
Frequently asked questions
Everything you need to know about EdgeTier’s products.
What makes EdgeTier’s AI different from other CX analytics tools?
EdgeTier’s AI is purpose-built for customer interaction data – not generic large language models. It’s trained on millions of real customer conversations across industries, combining language understanding, emotion detection, and business context to surface insights that traditional analytics tools miss.
Can EdgeTier’s AI work with my existing support systems?
Yes. EdgeTier integrates seamlessly with platforms like Zendesk, Salesforce, Intercom, Gorgias, Five9, Freshdesk, LivePerson, and so many others. That means you can start using AI insights without changing your workflows or migrating data.
How does EdgeTier ensure data security and compliance?
Data privacy and compliance are core to EdgeTier’s platform. All customer data is encrypted in transit and at rest and processed in full compliance with GDPR. EdgeTier is ISO 27001 certified, demonstrating our commitment to the highest standards of information security management.
Customer data is stored securely in EU or US data centres, depending on your organisation’s location and regulatory requirements. No data is ever used for model training outside your environment.
Is EdgeTier suitable for multilingual contact centres?
Yes. EdgeTier automatically detects and analyses conversations in any language without requiring separate models per language. Its unified multilingual architecture delivers consistent insights across all markets, making it ideal for European contact centres handling customers in 5–10+ languages simultaneously.
Can EdgeTier identify the root causes of customer issues?
Yes. Using AI-driven tagging and trend detection, EdgeTier automatically categorises contact reasons and identifies emerging friction points, so teams can act before issues escalate.
Can different teams use EdgeTier in different ways?
Absolutely. While EdgeTier is built for CX and support teams, its insights create value across the entire business. Product teams use it to spot recurring bugs or product issues faster. Operations and compliance teams rely on it to detect risks and ensure policy adherence. Sales and marketing teams uncover buying signals and brand sentiment trends. Even logistics teams use EdgeTier to identify delivery or returns issues. By analysing every customer conversation in real-time, EdgeTier turns the contact centre into a strategic hub for the whole organisation.
How does AI-powered quality assurance work in contact centres?
AI-powered quality assurance (QA) uses machine learning to automatically review 100% of agent interactions, rather than the 1–5% typically reviewed manually. EdgeTier Coach scores every conversation against custom QA scorecards, flags off-brand language, detects repeat contacts, and identifies coaching opportunities — giving QA teams back hours each week while improving coverage and consistency.
Want to know more?
Our sales team are happy to walk you through how our pricing would work for you. Book a meeting and we’ll set it all up. No pitch decks. No hard sell. Just insight.