Interactive Product Tour

See EdgeTier in Action

     
       

Click through a real walkthrough and see how EdgeTier turns every customer conversation into insight your whole business can act on.

Want to use the system yourself? Click here to get access to the real system for free. 

Book a live demo with one of our experts

Trusted by leading brands
to deliver measurable CX impact

12 months ago, payments accounted for more than 20% of our total contact volume. EdgeTier helped us drill into the root causes. Now, payment contacts are down to 12–13%
EdgeTier has improved data visibility and has ultimately helped us understand our business better
Novibet has saved close to six full-time employees during the last six months from efficiencies.
We thought at the time that we were putting the customer at the fore. We thought we were doing things right. But in hindsight, we really weren’t because we had no real-time insights whatsoever into customer issues.
We relaunched our entire web and mobile platform earlier this year. Within the first few hours of go-live, EdgeTier flagged 3 critical issues that would have gone completely unnoticed.
We are now able to proactively identify the main complaints that the customers are having about our product.
EdgeTier is really shining when it comes to responsible gambling. We can proactively track critical issues and take actions, reducing human error.
We love that the EdgeTier team is very hands-on. It is also exciting to be able to influence the future capabilities of the tool.
EdgeTier’s platform has allowed us to deliver better customer experience!

Real results across your business

Read Success Stories

Hours of manual reporting replaced with real-time visibility

Analysis that once took hours is now immediate giving managers real-time insight into customer issues, faster response times, and clearer performance visibility across five markets.

21% improvement in customer CSAT scores

Now a contact centre that provides the wider business with reliable, real-time customer insight — leading to a 21% improvement in CSAT, a 19% rise in first contact resolution, and a 37% drop in email volumes.

25% Reduction in chat handling time

Improved visibility into customer data has helped reduce chat handling time by 25%, cut chat abandonment by 75%, and deliver an 8.8-point improvement in NPS.

6-month ROI equivalent to 6 full-time salaries

Real-time insights replaced manual reporting and QA, saving the equivalent of six full-time salaries in six months and improving efficiency right across the business.

FAQs

Frequently asked questions

Everything you need to know about EdgeTier’s products.

  • Is this the actual product, or a mockup?

    It’s a real walkthrough of the EdgeTier platform, built from actual product screens. What you see is what your team would use.

  • How is this different from a live demo?

    A live demo is guided by one of our team, in real time, tailored to your setup. This tour is self-serve, so you can look around on your own schedule first. Most people do both.

  • Which module should I focus on?

    That depends on where the pressure is. If you’re buried in tickets and can’t see the pattern, start with Explore. If you’re always the last to know about an issue, start with Sonar. If manual QA is eating your team’s week, start with Coach.

  • How is EdgeTier Priced

    Pricing is based on interaction volume and which modules you need. Explore, Sonar, and Coach are priced separately, so you only pay for what you use.

  • What happens if I want to talk to someone after this?

    Book a call whenever you’re ready. We’ll pick up from where the tour left off, not start over.

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