Still relying on manual reviews to understand customer issues? EdgeTier’s AI tells you exactly what is frustrating your customers with zero-effort insight.
Detect customer emotions in real-time. Understand what frustrates your customers, what delights them, and when your agents are doing a great job.
Detect even the most minor customer issues to ensure you can maintain consistently high levels of customer experience.
Wasting a lot of time on agent quality assurance? EdgeTier’s AI analyses 100% of agent interactions to tell you about the areas in need of most improvement.
Keep CSAT scores high with a reliable feedback loop to management with automatic alerts and reports on issues like bet disputes, cash-out issues, deposit issues.
A drop in standards is never good. EdgeTier finds hidden patterns in customer support interactions to pinpoint your customer issues in real-time.
Still relying on manual reviews to understand customer issues? EdgeTier’s AI tells you exactly what is frustrating your customers with zero-effort insight.
Detect customer emotions in real-time. Understand what frustrates your customers, what delights them, and when your agents are doing a great job.
Detect even the most minor customer issues to ensure you can maintain consistently high levels of customer experience.
Wasting a lot of time on agent quality assurance? EdgeTier’s AI analyses 100% of agent interactions to tell you about the areas in need of most improvement.
Keep CSAT scores high with a reliable feedback loop to management with automatic alerts and reports on issues like bet disputes, cash-out issues, deposit issues.
A drop in standards is never good. EdgeTier finds hidden patterns in customer support interactions to pinpoint your customer issues in real-time.
Pull and push data with your existing software stack so your existing business processes still work, just better. The AI Engine comes ready with integrations to all the main players such as Salesforce, Live Person, Zendesk etc. as well as a simple API to connect to in-house systems.
