EdgeTier Raises €6m in Series A
We just raised €6M round led by Smedvig Capital to accelerate our vision for the future of Customer Engagement.
Gaming Industries
Modern gaming companies can’t afford slow reactions to customer issues. Every customer impacting issue results in missed bets and lost customers.

How EdgeTier Can Help Your Casino & Sports Betting Contact Centre

Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real time.
Let Insights Find You
Let our AI bring the data to you.
Stop watching dashboards and hunting for data.

Our AI learns your contact centre patterns and automatically surfaces errors and anomalies to you with a quick email alert notification.
Improve Customer Retention
Improve CSAT score with EdgeTier's intelligent alerting. Our AI allows you to react to issues faster, communicate with agents and ensure trending customer issues are dealt with effectively.
Seamless Integration
Out of the Box AI that plugs into your existing software quickly.

EdgeTier technology is designed to be rapidly integrated with your existing system, like Zendesk, Salesforce, SAP, CISCO, MySQL, AVAYA and more.
React to All Issues in Real-time
A drop in standards is never good. EdgeTier finds hidden patterns in customer support interactions to pinpoint your customer issues in real-time.
Per Interaction Pricing
Travel is seasonal, but your system costs shouldn't be. Stop worrying about per-agent licenses when you add additional advisors or reduce headcount in quiet months.

EdgeTier is priced based on interaction volumes, aligning incentives to achieve maximum efficiency; you can use as many agents as you need.
Responsible Gaming
Regulation and player safety are paramount to our customers. Rest easier using EdgeTier’s automated sentence-leve tagging system to detect, alert, and report on player aggression, safety issues, or problem gambling in any language.

Where EdgeTier works in Casino & Sports Betting

Gamblers are fickle, so when issues hit your site you need to react quickly to minimise revenue loss. Our AI detects issues in real-time, allowing you to quickly understand and quantify what’s going wrong so that you are armed with all the information needed for a speedy resolution.

Where we’ve seen EdgeTier’s AI alerting excel in casino and sports betting contact centres.
Real-Time Insights

Still relying on manual reviews to understand customer issues? EdgeTier’s AI tells you exactly what is frustrating your customers with zero-effort insight.

Emotion Detection

Detect customer emotions in real-time. Understand what frustrates your customers, what delights them, and when your agents are doing a great job.

Missed Issues

Detect even the most minor customer issues to ensure you can maintain consistently high levels of customer experience.

Automated Agent Quality Reviews

Wasting a lot of time on agent quality assurance? EdgeTier’s AI analyses 100% of agent interactions to tell you about the areas in need of most improvement.

Consistent Feedback Loop

Keep CSAT scores high with a reliable feedback loop to management with automatic alerts and reports on issues like bet disputes, cash-out issues, deposit issues.

Early Issue Detection

A drop in standards is never good. EdgeTier finds hidden patterns in customer support interactions to pinpoint your customer issues in real-time.


Play Nicely with Others

Pull and push data with your existing software stack so your existing business processes still work, just better. The AI Engine comes ready with integrations to all the main players such as Salesforce, Live Person, Zendesk etc. as well as a simple API to connect to in-house systems.

Learn More
Integrate your favourite CRM
Alerting for Casino & Sportsbetting Contact Centres
Stop finding out about problems after they have happened. Let EdgeTier’s AI bring solutions to you in real-time.
Request A Demo
Spot anamolies and alert your team

We give your contact centre the Competitive Edge

Off-the-shelf software is great when you are starting out, but once you go beyond twenty agents, it’s time to introduce real efficiency and increase insights. Here is what we deliver:
AI-Powered Agent Quality Assessment 
Scale and automate quality assessment with Agent Review. Real-time feedback on 100% of customer conversations to transform NPS and CSAT.
Real-Time Alerting and Monitoring
Clearly understand what your customers are saying and receive real-time alerts on emerging trends or topics to ensure you are never scrambling to understand issues.
Increased Efficiency and Quality
Boost your agent productivity by over 50% using EdgeTier’s Agent-Assist technology. Faster agents who deliver higher quality responses at scale.
Case Study: Codere Online
"We are now able to react to issues faster than before, while also finding hidden issues that may have gone unnoticed for days."
Read More
cross linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram