EdgeTier Ranks #11 in Deloitte’s 2024 Technology Fast 50 Awards
We earned a spot on Deloitte's Technology Fast 50 Awards -- again!
The world of Artificial Intelligence is broad and complex, and definitely difficult to penetrate for the uninitiated. The most commonly asked questions that we've come across at events and with our clients at EdgeTier are: In this blog post series, we will provide a comprehensive guide to the use of artificial intelligence at your contact…
The world of Artificial Intelligence is broad and complex, and definitely difficult to penetrate for the uninitiated. The most commonly asked questions that we’ve come across at events and with our clients at EdgeTier are:
In this blog post series, we will provide a comprehensive guide to the use of artificial intelligence at your contact centre. With this guide, you will have the tools to cut through the deepest marketing speak and technical jargon, and position yourself to make better decisions when implementing an AI strategy in the contact centre.
Over the last decade for customer service, Artificial intelligence (AI), has been touted as an all-promising panacea that can solve cost, quality, and data understanding problems for contact centres. There is management pressure on contact centre administrators to implement AI initiatives and deliver transformative results.
However, the market for AI is clouded and complex. There are hundreds of companies offering AI solutions for the contact centre market. Solutions overlap, marketing muddles messages, promises are not always fulfilled, and vendors often sound similar.
Determining where to first apply AI solutions is a challenge. The first step for any contact centre is to understand where in the contact centre AI can help, and what the primary impact of an implementation in each area would be. With a broad understanding of the possibilities, an AI strategy be articulated and actioned.
In the posts of this series, we will examine six different applications for AI in contact centres, how these AI systems work, and the expected impact for each. These are:
We earned a spot on Deloitte's Technology Fast 50 Awards -- again!
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