Agentic AI at EdgeTier: Ask Spotlight is Live

How to find it

When Ask Spotlight is enabled for your role, you’ll see the chat interface directly inside the EdgeTier platform. With no external configuration or connection needed, it’s there when you need it.

Click on Ask Spotlight in the navigation menu. Ask a question. Get an answer. Ask a follow-up. Drill deeper.

Your administrator controls permission to use the feature from Settings > Roles & Permissions — so the right people can access it from day one. Every response is gated by your existing permission set-up, so you can only learn from you already have access to.

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What can I ask?

If you’d normally put it in a ticket to your data team, or dig around for the answer yourself in EdgeTier, Ask Spotlight can handle it. For example:

• “What were the top contact reasons last week?”
• “Which agents had the highest handle times in March?”
• “Show me the volume trend for billing queries over the last 30 days.”
• “What topics spiked on Monday morning?”
• “Break down tag distribution by channel for Q1.”

You can follow up, narrow down, and change direction mid-conversation — just like you would with a colleague. You can find more detailed prompt guidance and use cases here.

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What does it know about?

Ask Spotlight works across the full depth of your EdgeTier data — including interaction-level detail. That means you can surface patterns across conversations, not just headline numbers. It generates answers from your data, the way you want to see them.

We’re actively improving it. Soon, you’ll be able to define organisation-specific rules to guide Ask Spotlight towards the exact filters and metrics your team uses. Get in touch with your Customer Success contact if you’d like to be involved early.

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Data, Security and Infrastructure

Like other AI-powered features in EdgeTier, Ask Spotlight runs on AWS Bedrock, using Anthropic’s Claude models. This means all query processing stays within our AWS infrastructure. Your data is never used to train any AI model, and no data leaves the environment you’ve already contracted with EdgeTier.

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Usage and Limitations

Ask Spotlight launches as part of your existing EdgeTier platform access. It may carry a charge in the future — all customers will start with an included allocation of questions, with the option to add more. Your Customer Success Manager can confirm how it’s packaged for your account. Please note:

• It works within EdgeTier data only — it can’t query external systems or BI tools, and you can’t ‘add’ data to it through the interface.
• Ask Spotlight doesn’t replace your data team for complex modelling or cross-system analysis — it works with what’s already in the platform. However, integrating the data you need from other systems may be possible.
• Conversations can’t be shared with colleagues in this initial release — session sharing is on the roadmap for July 2026. For now, export or screenshot the output.

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FAQs

You can find these in our documentation, here!

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Getting started

If you can see the Ask Spotlight chat interface, you’re ready. Ask your first question.

If you don’t have access yet, speak to your administrator about enabling Ask Spotlight for your role in Settings > Roles & Permissions.

Questions? Feedback? Something looked off? Reach out to your Customer Success Manager, as we are actively developing more features for Ask Spotlight, and we want to hear your thoughts.