How Novibet turned customer conversations into a company-wide strategic asset
Novibet use EdgeTier to detect issues in minutes, run a real-time voice of the customer programme across 9 markets, and
Customer Success Stories
Our mission is to help brands make their customer experience incredible
See how other companies are transforming their customer service with EdgeTier. They're tackling issues in real time, understanding customer sentiment, and giving agents tailored, data-driven coaching.
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From Reaction to Resolution: How Electric Ireland used EdgeTier to boost customer CSAT scores by 21%
37% reduction in email volumes 21% improvement in CSAT scores 19% improvement in FCR Electric Ireland, Ireland’s largest energy provider
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How TUI cut payment contacts by 40% and turned weeks of analysis into minutes
Who we spoke with: Quentin Bottner (Head of Continuous Improvement) and Jack Orbell (Continuous Improvement Consultant) Company: TUI Group —
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How PowerPlay used EdgeTier to catch critical issues and protect 50% of daily revenue during a platform migration
Who we spoke with: Robert Davies, Consultant at Powerplay and Ivan Ivanov, Customer Service Manager at PowerPlay Industry: Online Gaming
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How Kaizen leverages real-time insights to proactively manage CX and responsible gaming
Maintaining visibility into customer conversations as interaction volumes rapidly grow, helping teams manage what humans alone can’t control.
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Driving a cultural shift at Abercrombie & Fitch Co.
Driving a cultural shift by allowing customer support to be at the heart of data-driven decision-making.
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How Berlin Brands Group used AI-powered conversation intelligence to conquer return rates & raise NPS (+70)
From Reactive to Proactive: Leveraging the voice of the customer to become the company’s insights engine.
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Embracing AI to scale CarTrawler’s contact centre
Using AI-enabled agent assist to reduce chat handling time by 25%.
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Tracking Codere’s agent comments and highlighting issues in real time
Increasing data visibility to proactively handle customer issues for top-notch support.
