Blog Search Results

On this page, we share news from EdgeTier products, our thoughts on customer service best practices, and we try to distil the world of customer service automation and AI to easily digestible and useful posts for our customers and readers.

Results found:

Customer Experience, Customer Care

CCMA Awards 2019

Last week marked EdgeTier's first time attending the CCMA awards and I was lucky enough to be in attendance with […]

Customer Experience, Automation, Customer Care

Is a Lack of Personalisation Driving Down Customer Experience Scores?

Humans versus technology. High quality conversations or faster response times? This is the dilemma that the vast majority of companies […]

AI, Automation, Customer Care

Enhancing Customer Service Performance With AI - Interview

Bart, CTO at EdgeTier, gave an interview with Eline Chivot from the Center for Data Innovation recently, discussing how artificial intelligence can enhance human-centric customer service through better personalisation, faster responses, and greater accuracy.