16 January 2025We’ve just added confusion detection to our emotion analysis tools. Now, you can easily spot when customers are confused, allowing…
20 December 2024Discover how EdgeTier’s latest AI-powered updates can optimise your contact centre, including anomaly detection summaries, agent QA, and custom charts.
6 December 2024We earned a spot on Deloitte's Technology Fast 50 Awards -- again!- 15 November 2024Make agent QA both effective and efficient by blending AI and human expertise.
9 September 2024Here at EdgeTier, we've just reached a milestone on the EdgeTier system. We are introducing our first Generative AI feature…
9 September 2024We’re happy to announce that EdgeTier has built an integration to work with the data streaming platform Amazon Eventbridge with…
22 May 2024At EdgeTier, we’re thrilled to announce that we achieved ISO 27001 certification in May 2024, awarded by the British Assessment…
9 June 2023Travel Contact Centres Stay Alert With WatchTower AI Background: the travel industry The travel industry is a spinning plate…
22 June 2021Problem If you are running a customer service centre, do any of the below apply to you? 1. You rely…- 10 June 2021Importance of Customer Experience According to Forbes organisations with superior customer experience bring in 5-7 times more revenue than competitors…
