Q1 Roundup: What’s new in 2026
We've had a busy start to 2026! We wrote a full roundup, click the button below to read more.
🚀 Introducing the EdgeTier Push API – Now Available!
We’re excited to announce that the EdgeTier API is now available for customers who want to send interaction data directly to our platform. This push API provides a flexible way to integrate your data, especially if it’s in a non-standard format or from a source with no direct integration with the EdgeTier platform.
🔹 What’s New?
- Push Your Data – Send interaction data to EdgeTier for ingestion and analysis.
- Flexibility – Ideal for sources where a direct integration isn’t feasible.
- Easy Setup – Get started quickly with our how-to guides.
🔹 For Developers
- Full API reference available here: EdgeTier API Documentation
- OpenAPI JSON spec for easy import into tools like Postman: OpenAPI Spec
If you’d like to explore how this can work for your data, please reach out to your Customer Success manager.
- Read more
- Read more
Unlock insights faster: Applying phrase tags to past interactions
Up until now, any new phrase tags were only added to interactions that occurred after the tag was created or
- Read more
Share Your Findings: Improved .CSV Exports
Exporting a .CSV of your data from EdgeTier allows you to use that data in reporting and presentations, to share
Customer-Focused Leaders Trust EdgeTier
Debbie Duggan
Contract Manager for Customer Solutions
"We thought at the time that we were putting the customer at the fore. We thought we were doing things right. But in hindsight, we really weren’t because we had no real-time insights whatsoever into customer issues."
Afroditi Pina
Director of Customer Service
"It has reduced the time for the quality assurance process as it provides clear data and a very robust direction on where to look and what matters the most."
James Waghorn
Director of Customer Contact
"EdgeTier is no ordinary software product... It has completely changed how we work at CarTrawler."
Ready to see results?
Let us help your company go from reactive to proactive customer support.
Unlock AI Insights