New AgentQA Permissions: Expanded Agent Log-In and View all Reviews
We’ve added even more permissions-based features to enable a better AgentQA experience in WatchTower.
We’re excited to announce that the EdgeTier API is now available for customers who want to send interaction data directly to our platform. This push API provides a flexible way to integrate your data, especially if it’s in a non-standard format or from a source with no direct integration with the EdgeTier platform.
🔹 What’s New?
🔹 For Developers
If you’d like to explore how this can work for your data, please reach out to your Customer Success manager.
We’ve added even more permissions-based features to enable a better AgentQA experience in WatchTower.
Alongside other interaction analytics, our platform now provides you with resolution tags, to see how well support interactions are being
Strong Customer Emotions is a new widget on the Home screen that highlights the conversations where Frustration, Confusion, or Praise
"We thought at the time that we were putting the customer at the fore. We thought we were doing things right. But in hindsight, we really weren’t because we had no real-time insights whatsoever into customer issues."
"EdgeTier is no ordinary software product... It has completely changed how we work at CarTrawler."
"We’re a big business, so getting the right people to agree and fix something hasn’t always been easy. Now we’ve got one version of the truth—it’s much easier to align and act"



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