Fix service issues for your customers and users faster with immediate alerts of abnormal customer conversations, trending topics, and missing SLAs.

Anomaly detection can alert you of a pattern of booking modifications and give you the data to get to the bottom of any unusual customer behaviour quickly.

AI monitors your KPIs and conversations and alerts you quickly when anomalies occur. Ensuring teams are getting to all customer engagements in a timely way.

Keep CSAT levels high during busy seasons with anomaly detection on events affecting customer experience as soon as they start.

Improve conversion and engage more customers by suggesting real-time personalised up-sell and cross-sell to agents as they speak with customers.

Reduce errors and improve handling times by bringing payment history, issues, and amounts to agents before communication even starts.

Cancellation requests can be complex. Get terms and conditions, refund amounts, and data to agents fast. Ensure everyone follows best practice.

Reduce handling times and improve customer satisfaction for rebooking queries with pre-filled quotations and automatically generated options for customers.

Refund amounts vary based on cancellation reasons, terms, and customer types. Stop agents from searching for the rules, and bring it straight to them instantly.

Plans change, situations update. Provide agents with information on amendment impacts instantly as they speak with customers.