Travel

The biggest leap in contact efficiency and quality that you’ll ever make.

Customer service in travel has high volumes and is ready for customer service automation

Get answers to your customers, fast

Travelling customers want fast, efficient, and effective service when they need it. Hopefully, most of your customers don’t need to get in touch, but when they do, make sure that you’re delivering a best-in-class customer experience.

Simple and out of the box translation services enable rapid expansion into markets and languages.

Real-Time Translation

Serve the languages and destinations that you've always wanted. Rapid, real-time translation of messages and emails between customers and agents enables you to serve any language with ease.

EdgeTier supports a range of translation engines and allows expansion of support to over 200 different languages.

Get the right ticket and email to the right agents based on advanced routing methods and rules

Advanced Prioritisation

For travel companies, the urgency of inbound contacts can vary massively between "I'm at my hotel and it's burning down" to "Can I add a suitcase to my booking in 4 months?". EdgeTier's AI engine can prioritise, route, and sort your queue to ensure that urgent queries are dealt with first and by the highest skill agents.

Stop worrying about per agent prices and fluctuating staff

Per Interaction Pricing

Travel is seasonal, but your system costs shouldn't be. Stop worrying about per-agent licenses when you add additional advisors or reduce headcount in quiet months.

EdgeTier is priced based on interaction volumes, aligning incentives to achieve maximum efficiency; you can use as many agents as you need.

Travel customers contact about refunds, amendements, cancellations, payment issues and others
Travel Enquiry Types

Where EdgeTier Works in Travel​

Where we’ve seen EdgeTier’s agent assistant and AI technology excel in travel and hospitality contact centres

Amendments

Plans change, situations update. Provide agents with information on amendment impacts instantly as they speak with customers.

Cancellations

Cancellation requests can be complex. Get terms and conditions, refund amounts, and data to agents fast. Ensure everyone follows best practice.

Refunds

Refund amounts vary based on cancellation reasons, terms, and customer types. Stop agents from searching for the rules, and bring it straight to them instantly.

Payment Issues

Reduce errors and improve handling times by bringing payment history, issues, and amounts to agents before communication even starts.

Rebookings

Reduce handling times and improve customer satisfaction for rebooking queries with pre-filled quotations and automatically generated options for customers.

Sales

Improve conversion and engage more customers by suggesting real-time personalised up-sell and cross-sell to agents as they speak with customers.

Terrific customer Service For Travel

Reduce average handling times, improve customer experience scores, and improve sales performance in your travel customer care centre. Talk to EdgeTier.

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