💡 Discover Your Frequent Customers — Now in a Dedicated View!

Now, you can now get a clear, ranked view of who’s contacting you most, along with key context like experience scores, contact reasons, and emotional signals.

Use this screen to:

• Prioritise outreach or escalation to proactively improve CX
• Understand which customers are driving support load and why
• Spot emerging issues with customers before they grow into complaints

Whether it’s a loyal customer needing attention or a pattern that signals friction, this view gives your team the visibility to act with confidence and drive stronger outcomes for your customers and your operation.

What’s new?

The new screen is now live under the Customers menu. View and filter a list of top customers, and click into their Customer Overview to investigate their full experience with your contact centre.

How it works:

• Apply your existing filter presets or create new ones to focus your view to a customer segment: brand, contact reason, market, BPO, etc.
• Identify your recent customers with the most contacts.
• See and sort by key stats at a glance:
  • Customer name and contact info (if available)
  • Interaction count
  • Total handling time and experience score
  • % of interactions with frustration or confusion
• Click any customer to open their AI-powered Customer Overview.

Get Access:

To see this screen and the Customer Overview, roles require the View Customer Insights permission. This is adjustable in User Management > Roles & Permissions.