Welcome to your new Home screen!
Starting today, all users will land on a new Home Screen when they log in, instead of the Explore screen.
🚀 Introducing the EdgeTier Push API – Now Available!
19 March 2025
We’re excited to announce that the EdgeTier API is now available for customers who want to send interaction data directly to our platform. This push API provides a flexible way to integrate your data, especially if it’s in a non-standard format or from a source with no direct integration with the EdgeTier platform.
🔹 What’s New?
- Push Your Data – Send interaction data to EdgeTier for ingestion and analysis.
- Flexibility – Ideal for sources where a direct integration isn’t feasible.
- Easy Setup – Get started quickly with our how-to guides.
🔹 For Developers
- Full API reference available here: EdgeTier API Documentation
- OpenAPI JSON spec for easy import into tools like Postman: OpenAPI Spec
If you’d like to explore how this can work for your data, please reach out to your Customer Success manager.
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✏️ Edit Reviews, plus more Agent QA Reviews updates
We're always adding new features to enable better Agent QA in Watchtower.
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💡 Discover Your Frequent Customers — Now in a Dedicated View!
Multiple contacts from the same customer can mean many things: they're happy and engaged, they're dealing with a complex issue,
Customer-Focused Leaders Trust EdgeTier
Debbie Duggan
Contract Manager for Customer Solutions
"We thought at the time that we were putting the customer at the fore. We thought we were doing things right. But in hindsight, we really weren’t because we had no real-time insights whatsoever into customer issues."
Giovane Nicolau Junior
Head of Operations Performance
"EdgeTier is really shining when it comes to responsible gambling. We can proactively track critical issues and take actions, reducing human error."
Robert Davies
Consultant
"You’ve got an issue, but you don’t know how many people are affected. You don’t know the scale. You don’t even know if it’s real."
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