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🚀 Introducing the EdgeTier Push API – Now Available!
19 March 2025
We’re excited to announce that the EdgeTier API is now available for customers who want to send interaction data directly to our platform. This push API provides a flexible way to integrate your data, especially if it’s in a non-standard format or from a source with no direct integration with the EdgeTier platform.
🔹 What’s New?
- Push Your Data – Send interaction data to EdgeTier for ingestion and analysis.
- Flexibility – Ideal for sources where a direct integration isn’t feasible.
- Easy Setup – Get started quickly with our how-to guides.
🔹 For Developers
- Full API reference available here: EdgeTier API Documentation
- OpenAPI JSON spec for easy import into tools like Postman: OpenAPI Spec
If you’d like to explore how this can work for your data, please reach out to your Customer Success manager.
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Shine a Light on Contact Reasons Across Multiple Conversations with Spotlight Summaries
Spotlight Summaries is here! This new feature makes it easier to spot trends in customer conversations. Instead of reviewing interactions
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Improve Tagging Accuracy with Group Filters
You can now apply filters to Tag Groups on the Configuration > Tags and Triggers screen. In short, tag group
Customer-Focused Leaders Trust EdgeTier
Afroditi Pina
Director of Customer Service
"It has reduced the time for the quality assurance process as it provides clear data and a very robust direction on where to look and what matters the most."
Nick Brazitis
Global Customer Care Manager
"The anomaly feature is a game changer for us. It’s highly accurate and has helped us identify customer issues, agent errors, and even fraud that would have taken us longer to catch."
Giovane Nicolau Junior
Head of Operations Performance
"EdgeTier is really shining when it comes to responsible gambling. We can proactively track critical issues and take actions, reducing human error."
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