Stop finding out about issues hours after they occur. EdgeTier’s advanced contact centre monitor triggers as soon as conversation topics vary off normal, instantly detecting connection failures, outages, and downtimes.
Errors with payment processing and refunds can be complex to diagnose and remedy. With EdgeTier’s integration, agents move faster with pertinent information encapsulated in responses and presented with interactions.
When an emergency contact arrives, ensure that it reaches the right agent as quickly as possible. EdgeTier features a dynamic routing system that can identify emergencies and sound the alarm as necessary.
Improve conversion and engage more customers by suggesting real-time personalised up-sell and cross-sell to agents as they speak with customers.
Credit, collections, and payments are managed seamlessly with best-practice responses and conversation monitoring for difficult situations. Improve both the customer experience and payment outcomes with advanced agent assistance.
For some centres, the notorious move-in / move-out can be an advisor time sink, rife with documentation, process, and complexity. Let AI help agents move everything along faster.
Stop finding out about issues hours after they occur. EdgeTier’s advanced contact centre monitor triggers as soon as conversation topics vary off normal, instantly detecting connection failures, outages, and downtimes.
Errors with payment processing and refunds can be complex to diagnose and remedy. With EdgeTier’s integration, agents move faster with pertinent information encapsulated in responses and presented with interactions.
When an emergency contact arrives, ensure that it reaches the right agent as quickly as possible. EdgeTier features a dynamic routing system that can identify emergencies and sound the alarm as necessary.
Improve conversion and engage more customers by suggesting real-time personalised up-sell and cross-sell to agents as they speak with customers.
Credit, collections, and payments are managed seamlessly with best-practice responses and conversation monitoring for difficult situations. Improve both the customer experience and payment outcomes with advanced agent assistance.
For some centres, the notorious move-in / move-out can be an advisor time sink, rife with documentation, process, and complexity. Let AI help agents move everything along faster.
EdgeTier AI Engine works in real time, pulling messages as they are sent & received, processing through our AI systems, and pushing data and alerts where they need to go instantly. This isn’t just fast… this is real time.
