✏️ Edit Reviews, plus more Agent QA Reviews updates

We’ve just shipped a set of improvements to make it easier to manage, track, and understand agent reviews. These updates help QA leads and managers stay on top of what’s been reviewed, where feedback has been given, and how review scores evolve over time.

---

✏️ Edit Completed Reviews

No more duplicating reviews for minor edits. We know… that was annoying. You can now fix small errors or add clarifying comments quickly. Update answers, scores, and feedback on any completed review (with user permissions). Edited reviews clearly show who made changes and when.

---

🔍 Filter by Reviewer & Review Status in Explore

New filters let you find interactions based on who reviewed them, whether they’ve been reviewed or not, or their pass/fail status.

Benefit: Easily focus on QA coverage for specific markets, teams, languages, channels, etc. by applying these filters and interacting with the Explore Screen chart.

---

📌 Review Details in the Interaction Sidebar

Understand the full story of an interaction without jumping between screens. When you open any interaction, you’ll now see its full review (score, pass/fail, and feedback) alongside other details like contact reason, AI summary, phrase tags, and timing metrics.

---

📊 Review Status in Interaction Tables

We heard you when you said that it was difficult to see which interactions were already reviewed from the Explore and Agent screens. You can now swap out handling time or other metrics for a “Review Result” column in tables of interactions. This lets you instantly see Pass / Fail labels, telling you which conversations have been already been reviewed.

---

🔐 Role-Based Access

All of these features are now live for users with the Manage Own Reviews or Manage All Reviews permissions.