Real-time monitoring and alerting of unusual topics (anomalies) provides proactive alerts on any issue that needs immediate attention.
Our AI platform analyses and tags customer interactions in real-time, providing fast and detailed insights into exactly what customers are talking about.
Improve agent quality with 100% visibility into agent and customer interactions. Move from spot checks to targeted coaching opportunities for each individual agent.
Give your team the tools they need to provide faster, personalised and targeted responses. Agents receive guidance tailored to your business, empowering them to focus on delivering exceptional customer experiences.
EdgeTier AI Engine works in real time, pulling messages as they are sent & received, processing through our AI systems, and pushing data and alerts where they need to go instantly. This isn’t just fast… this is real time.
Pull and push data with your existing software stack so your existing business processes still work, just better. EdgeTier is ready with integrations to all major players such as Salesforce, Live Person, Zendesk, Kustomer etc. as well as a simple API to connect to in-house system.
Go live in less than 2 hours, with zero IT time required from your team.
Stop copy-pasting into Google Translate. EdgeTier AI works across all languages, time zones, and cultures. Index, search, and quantify issues across every market you work in with ease...
