Check your inbox for a link to watch the video - enjoy!
On-Demand
Hosted by EdgeTier & TUI
TUI takes over one million customers on holiday each year, generating 100,000+ contacts weekly. Like many, they had gut instincts about why customers were reaching out—but no data to confirm or act on. Insights were hard to surface and rarely left the contact centre. So, they changed approach—and in this webinar, they’ll share how they did it.
The result? Lower contact rates, fewer repeat issues, and smarter decisions across product, digital, and operations.
Whether you’re leading a contact centre or looking to make smarter, faster business decisions using the Voice of the Customer—this session is for you.
Live Webinar | September 10 | 12pm BSTHosted by EdgeTier & AWSIn partnership with CCMA Ireland Today’s contact centres aren’t
Live Webinar | Wednesday, July 30, 1–2pm BST | 9–10am ESTHosted by EdgeTier & PowerPlay In iGaming, when something breaks
We’re excited to attend ICE in Barcelona and connect with leaders in the iGaming industry. At EdgeTier, we help customer
Haley Abbott
Project Manager & Salesforce Program Manager
"The average response time for post-booking type emails is about five hours. Previously, it was over 24 hours."
Deborah Guivisdalsky
COO
"We now have highly detailed understanding of agent performance, not just on key agent metrics, but also on how customers react to our agents and the emotions of our customers feel when talking to our team."
Robert Davies
Consultant
"You’ve got an issue, but you don’t know how many people are affected. You don’t know the scale. You don’t even know if it’s real."
Let us help your company go from reactive to proactive customer support.
Unlock AI InsightsEvent date: 12 June, 2025
Event time: 3:00 pm
