The True Cost of Poor Customer Visibility
Guest Speakers Most organisations think they understand why customers contact them until rising volumes, manual analysis bottlenecks, and failing self-service
How PowerPlay used real time customer support insight to prevent 50% revenue loss
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On-Demand
Hosted by EdgeTier & PowerPlay
In iGaming, when something breaks — a login error, gameplay bug, or deposit issue — support feels it first. But without the right tools, you’re reacting too late, relying on agent anecdotes, and scrambling to prove what’s wrong. Sound familiar?
This webinar breaks down the shift from manual conversation analysis to real-time issue detection using your own support conversations. Featuring a live case study from PowerPlay.
What you’ll learn:
- How to detect and fix critical issues in <15 minutes
- How Support can became the early warning system for Product, Ops and Legal
- How real-time visibility can replace Slack anecdotes and guesswork
Speakers:
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Turning QA Insights into Better Coaching and Customer Outcomes
Nov 5, 2025 12:00 PM In partnership with Holland & Barrett Most QA software grades agents. The best teams go
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The Shift from Reaction to Resolution: Solve Customer Issues Faster with Proactive Insights
On-demandHosted by EdgeTier & AWSIn partnership with CCMA Ireland Today’s contact centres aren’t just for answering customer questions—they’re under pressure
Customer-Focused Leaders Trust EdgeTier
Robert Davies
Consultant
"You’ve got an issue, but you don’t know how many people are affected. You don’t know the scale. You don’t even know if it’s real."
Vladimir Greavu
BBG Director of Customer Service
"I specifically liked the flexibility. I liked the can-do attitude. I always felt supported. There hasn’t been any single point in our journey where EdgeTier has said no."
Afroditi Pina
Director of Customer Service
"It has reduced the time for the quality assurance process as it provides clear data and a very robust direction on where to look and what matters the most."
Ready to see results?
Let us help your company go from reactive to proactive customer support.
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