Turning QA Insights into Better Coaching and Customer Outcomes
Nov 5, 2025 12:00 PM In partnership with Holland & Barrett Most QA software grades agents. The best teams go
How PowerPlay used real time customer support insight to prevent 50% revenue loss
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On-Demand
Hosted by EdgeTier & PowerPlay
In iGaming, when something breaks — a login error, gameplay bug, or deposit issue — support feels it first. But without the right tools, you’re reacting too late, relying on agent anecdotes, and scrambling to prove what’s wrong. Sound familiar?
This webinar breaks down the shift from manual conversation analysis to real-time issue detection using your own support conversations. Featuring a live case study from PowerPlay.
What you’ll learn:
- How to detect and fix critical issues in <15 minutes
- How Support can became the early warning system for Product, Ops and Legal
- How real-time visibility can replace Slack anecdotes and guesswork
Speakers:
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The Shift from Reaction to Resolution: Solve Customer Issues Faster with Proactive Insights
On-demandHosted by EdgeTier & AWSIn partnership with CCMA Ireland Today’s contact centres aren’t just for answering customer questions—they’re under pressure
- Read more
How TUI Reduced Contact Rates by 7% Using Customer Support Insights
On-Demand Hosted by EdgeTier & TUI TUI takes over one million customers on holiday each year, generating 100,000+ contacts weekly.
Customer-Focused Leaders Trust EdgeTier
Quentin Bottner
Head of Continuous Improvement
"We’re a big business, so getting the right people to agree and fix something hasn’t always been easy. Now we’ve got one version of the truth—it’s much easier to align and act"
Nick Brazitis
Global Customer Care Manager
"The anomaly feature is a game changer for us. It’s highly accurate and has helped us identify customer issues, agent errors, and even fraud that would have taken us longer to catch."
Afroditi Pina
Director of Customer Service
"It has reduced the time for the quality assurance process as it provides clear data and a very robust direction on where to look and what matters the most."
Ready to see results?
Let us help your company go from reactive to proactive customer support.
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