How TUI Reduced Contact Rates by 7% Using Customer Support Insights
On-Demand Hosted by EdgeTier & TUI If your teams are drowning in tickets but flying blind on root causes, you’re
How PowerPlay used real time customer support insight to prevent 50% revenue loss
Live Webinar | Wednesday, July 30, 1–2pm BST | 9–10am EST
Hosted by EdgeTier & PowerPlay
In iGaming, when something breaks — a login error, gameplay bug, or deposit issue — support feels it first. But without the right tools, you’re reacting too late, relying on agent anecdotes, and scrambling to prove what’s wrong. Sound familiar?
This webinar breaks down the shift from manual conversation analysis to real-time issue detection using your own support conversations. Featuring a live case study from PowerPlay.
What you’ll learn:
- How to detect and fix critical issues in <15 minutes
- How Support can became the early warning system for Product, Ops and Legal
- How real-time visibility can replace Slack anecdotes and guesswork
Speakers:
Save your seat now for the live session and audience Q&A.
Can’t attend live? Register to get the recording.
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EdgeTier at ICE Barcelona | iGaming Player Insights & Support Analytic
We’re excited to attend ICE in Barcelona and connect with leaders in the iGaming industry. At EdgeTier, we help customer
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Showing the Boardroom the Strategic Value of Your Contact Centre
UPDATE: Did you catch our webinar with our CCO Bart? It was a great convo about how to extract insights
Customer-Focused Leaders Trust EdgeTier
Quentin Bottner
Head of Continuous Improvement
"We’re a big business, so getting the right people to agree and fix something hasn’t always been easy. Now we’ve got one version of the truth—it’s much easier to align and act"
Giovane Nicolau Junior
Head of Operations Performance
"EdgeTier is really shining when it comes to responsible gambling. We can proactively track critical issues and take actions, reducing human error."
Deborah Guivisdalsky
COO
"We now have highly detailed understanding of agent performance, not just on key agent metrics, but also on how customers react to our agents and the emotions of our customers feel when talking to our team."
Ready to see results?
Let us help your company go from reactive to proactive customer support.
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