EdgeTier is now available on AWS Marketplace

Enterprise contact centre teams can now procure EdgeTier through the AWS Marketplace

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EdgeTier is now listed on the AWS Marketplace and is a member of the AWS Partner Network. Enterprise organisations can purchase EdgeTier directly through the Marketplace with faster procurement, simpler billing, and no separate vendor approval process.

If your organisation manages software through AWS, this is the fastest path to getting EdgeTier in front of your team.

What the AWS Marketplace listing means for your team

AWS Marketplace is a curated catalogue where enterprise buyers find, purchase, and manage software alongside their existing AWS infrastructure. Your EdgeTier spend now counts toward an AWS Enterprise Discount Program (EDP), the savings programme built for enterprise cloud customers.

That means one less procurement cycle, one less vendor approval, and spend that works with your existing AWS commitments rather than sitting outside them.

If you’re already running Amazon Connect, this bit is for you!

This is where the EdgeTier listing is different from a generic SaaS announcement.

EdgeTier integrates natively with Amazon Connect, AWS’s cloud contact centre platform. If your organisation already runs on Amazon Connect, EdgeTier connects directly to your existing infrastructure and analyses 100% of the conversations flowing through it, surfacing the insight your CX and Customer Service leadership need to act, not just report.

Now you can also procure EdgeTier through the same platform you use to manage your contact centre infrastructure. Simpler buying for teams who are already in the AWS ecosystem!

From our team

“Joining the AWS Partner Network and listing on the Marketplace is a natural next step for EdgeTier. Our platform is built on AWS infrastructure, Amazon Connect, AWS Bedrock, and more, and our customers are increasingly enterprise organisations who manage their software procurement through AWS. This makes it easier for them to get started, and easier for us to support them.”

— Shane Lynn, CEO, EdgeTier

Built on AWS

EdgeTier runs on more than 30 AWS services. AWS Bedrock powers the large language model capabilities at the core of our platform. EdgeTier is also an early adopter of AWS AgentCore, one of AWS’s newest services for AI agent orchestration.

That depth of infrastructure means EdgeTier inherits the security, scalability, and reliability enterprise contact centre teams expect as a baseline, not a selling point.

How to get started

EdgeTier is available on the AWS Marketplace now. Enterprise deals are handled via private offer; pricing and terms are agreed directly with our team and transacted through the Marketplace.

View the EdgeTier listing on AWS Marketplace →

About EdgeTier

EdgeTier is an AI-powered contact centre analytics platform built for CX and Customer Service leaders at large enterprises. It analyses 100% of customer interactions across voice, chat, and email to surface insight that improves agent performance, customer satisfaction, and operational efficiency. EdgeTier is used by leading brands across travel, retail, financial services, and insurance.