16 June 2021Offline Chat Deflection & Live Searched Chats Are Here Today, we’re announcing two exciting new features. Offline Chat Deflection will allow customers…
10 June 2021Importance of Customer Experience According to Forbes organisations with superior customer experience bring in 5-7 times more revenue than competitors…- 24 May 2021It's exciting times around EdgeTier HQ. We're delighted to be in the final of the Analytics Innovation Awards. The award…
- 19 May 2021''EdgeTier have allowed us to reach new levels of customer experience” Ian CopleyDirector of Operations, Holiday Extras The EdgeTier…
- 13 May 2021"EdgeTier is no ordinary software product ... It has completely changed how we work at CarTrawler.” James WaghornDirector of Customer…
26 April 2021What's New With Search and filtering? Over the last while, we’ve been hard at work delivering enhancements to search and filtering…- 11 January 2021This release includes some helpful additions to help identify any potential issues in the chat queue through Live Chat Warnings.…
- 27 November 2020In line with EdgeTier’s key themes of increasing team productivity while delighting with data, this release delivers major new functionality…
13 August 2020The Department of Foreign Affairs chooses EdgeTier to provide digital customer-care using EdgeTier’s next-generation live-chat technology.- 11 August 2020Track every metric Keeping on top of the metrics and activities required to ensure your contact centre is running smoothly…
