EdgeTier scans 100% of customer service channels (chat, email, call, social media, survey), and alerts you whenever there's emerging or unknown issues on the rise, so you can address it immediately and keep agent performance high.
Our AI learns about ‘normality’ within your contact centre; how your customers phrase things, words and the language they use. By understanding what normal looks like, it brings to light the hidden opportunities and risks buried within the details of individual conversations.
Understand the scale and seriousness of emerging issues, with clear insight into what a problem entails, while also having visibility to every connected conversation.
By quantifying the number of customers affected, you can share data with other parts of the business and ensure action is taken as quickly as possible. This means you can hand off responsibility to the right team without any of the guesswork.
Get your team ready to tackle high-priority issues immediately. Equip them with the necessary steps, keep agents informed, and minimise any risk to CSAT.
EdgeTier is ready with integrations to all major contact centre systems, such as Salesforce, Live Person, Zendesk, Kustomer etc. as well as a simple API to connect to in-house systems.
Go live in less than 2 hours, with zero IT time required from your team.
No more copy-pasting into Google Translate. EdgeTier AI works across all languages, time zones, and cultures.
