EdgeTier Raises €6m in Series A
We just raised €6M round led by Smedvig Capital to accelerate our vision for the future of Customer Engagement.
Product Overview
The EdgeTier Platform provides AI-driven pre-emptive insights for customer engagement teams. Work better and faster with happier agents & customers.

Product Overview

You can’t take full advantage of the insights buried in your customer conversations, hindering your efforts to improve customer experience. EdgeTier is a real-time AI system that monitors conversations, identifies issues, and surfaces insights. 

EdgeTier takes communications data, at scale, and makes it actionable and accessible.
Realtime alerts to keep agents aware of issues
See Everything


Always on, always listening and always alert for the unknown. EdgeTier Sonar surfaces opportunities and threats hidden in the semantics and details of your individual conversations.
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Fall in love with tagging again. With EdgeTier, the tags are automated, accurate and built on top of intelligent semantic search giving all of the benefits of perfect tagging with none of the pain.
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Make friends with your agents
Setup agents for success with EdgeTier
Be The Best


Build Superstars. The best teams are constantly improving through real-time coaching on the WHOLE game with a deep understanding of the emotional intelligence required to win.
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Deliver Results


Perfect personalised customer responses delivered faster than ever. EdgeTier Assistant prompts the agent with the perfect response & all related data so they can use their time to add value and personalisation.
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Assist agents with useful advice

Play Nicely with Others

Pull and push data with your existing software stack so your existing business processes still work, just better. EdgeTier is ready with integrations to all major players such as Salesforce, Live Person, Zendesk, Kustomer etc. as well as a simple API to connect to in-house system.

Go live in less than 2 hours, with zero IT time required from your team.

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Integrate your favourite CRM

Jet Setter

Stop copy-pasting into Google Translate. EdgeTier AI works across all languages, time zones, and cultures. Index, search, and quantify issues across every market you work in with ease...

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Language translation on the fly with EdgeTier AI software

Go Realtime

EdgeTier AI Engine works in real time, pulling messages as they are sent & received, processing through our AI systems, and pushing data and alerts where they need to go instantly. This isn’t just fast… this is real time.

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Lightning fast, real-time messaging

Go Large

Enjoy galaxy-class scalability. Live deployments process millions of messages daily. EdgeTier is enterprise-ready with industry-leading security, SSO-authentication, and SCIM provisioning.

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Millions of chats all processed simultaneously by EdgeTier AI Software
EdgeTier can go live in 2 hours with zero IT time required. The product integrates with almost every major contact centre software provider.
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Customer Focused Leaders Trust EdgeTier

See how customer-centric teams use EdgeTier AI to unlock their customer reality, drive retention, and improve their customer experience.
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