Agent performance reviews are like having speed traps for cars that have no speedometers. Coach is a speedometer for each agent giving them instant feedback so they can self-correct before their performance review.
Turbo Charge your performance reviews. Coach looks through ALL of an agent’s customer conversations and uses AI to dynamically understand so you can concentrate on the areas that really matter.
Understand the impact emotional intelligence skills play on customer conversations. Coach clearly identifies where agents need help with tone, empathy or conflict.
Everyone can have a bad day. Coach is always there and can immediately alert the people who can help.
