Live Webinar: Beyond Support – Using Contact Centre Data to Drive Strategic Decisions

Tuesday, June 17 · 15:00pm  – 16:00pm BST | 10:00am – 11:00am EST

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Your contact centre knows what your customers are saying. Is the rest of the business listening? 

Every day, your customer service team captures the unfiltered voice of your customers. But are those insights being used to shape strategy across your business, or are they staying siloed in support teams?

In this webinar, we’ll show how leading organisations are finally making sense of their contact centre data—and using it to fix issues, improve the customer experience, and make smarter decisions across teams like product, marketing, and operations.

What To Expect: 

• Why contact centres are uniquely positioned as strategic sensors for the business
• Common blockers to sharing insights across teams, and how to overcome them
• How AI can help surface key themes, anomalies, and trends from 100% of your conversations
• Examples from an industry-leading customer who used conversation insights to cut total contact volume by 7% and save 30 seconds per contact.

Whether you’re leading a contact centre or looking to better leverage customer insight in your role, this session will show you how to unlock the full strategic value of the data you’re already collecting.

Speakers:

• Shane Lynn CEO & Co-Founder, EdgeTier
• Guest speaker – Contact centre leader sharing real-world use cases

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Save Your Spot

Reserve your place today and gain access to the live session, Q&A, and the on-demand recording.