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At EdgeTier, we’re thrilled to announce that we have achieved ISO 27001 certification, awarded by the British Assessment Bureau. This milestone is a significant step in our ongoing commitment to data security and operational excellence. We believe in transparency, and we want to take this opportunity to explain what this certification means for you, our…

At EdgeTier, we’re thrilled to announce that we have achieved ISO 27001 certification, awarded by the British Assessment Bureau. This milestone is a significant step in our ongoing commitment to data security and operational excellence. We believe in transparency, and we want to take this opportunity to explain what this certification means for you, our valued customers.
ISO 27001 is an internationally recognized standard for Information Security Management Systems (ISMS). It outlines a robust framework for managing and protecting sensitive information, ensuring that companies handle data with the utmost care and integrity. Achieving this certification means that EdgeTier has implemented rigorous security controls and protocols, adhering to best practices for information security.

In today’s digital age, data security is more important than ever. Cyber threats are constantly evolving, and it’s crucial to partner with companies that prioritise the protection of your information. Here’s how our ISO 27001 certification benefits you:
Securing ISO 27001 certification is no small feat. It required a comprehensive evaluation of our information security practices and a deep dive into every aspect of our operations. Here’s a glimpse into our journey:
Achieving ISO 27001 certification is a great moment for EdgeTier, but it’s just the beginning. We are committed to maintaining these high standards and continuously improving our security practices.
We look forward to continuing to serve our customers with the confidence and assurance that your data is in safe hands. If you have any questions about our ISO 27001 certification or our information security practices, please don’t hesitate to reach out to a member of our team.
Retail contact centres face intense pressure during the festive period and January returns surge. This article explains how real-time anomaly
Strong emotions in customer conversations are easy to miss – not because teams don’t care, but because frustration, confusion, and
Based on a recent talk at Contact Centre Expo Customer experience is supposed to be a priority. We all say
"EdgeTier is no ordinary software product... It has completely changed how we work at CarTrawler."
"I specifically liked the flexibility. I liked the can-do attitude. I always felt supported. There hasn’t been any single point in our journey where EdgeTier has said no."
"You’ve got an issue, but you don’t know how many people are affected. You don’t know the scale. You don’t even know if it’s real."



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