Product
Solutions
Company
Resources
Product
- Explore
  One unified hub for customer support data and insights, turning noise into action
- Sonar
  Instant anomaly detection that catches issues early and quantifies impact
- Coach
  AI-assisted agent performance QA that highlights where to improve
- Integrations
  See how EdgeTier effortlessly integrates with your preferred software
Solutions
- Retail
  Understand why customers are contacting you, what’s driving frustration, and get the insights you need to fix issues.
- iGaming
  Gain insight into player sentiment, monitor crucial conversations, and equip agents to provide exceptional support.
- Travel
  Understand what’s driving customer contact and fix issues before they turn into complaints or poor ratings.
- Telco
  Find outages, billing problems, and porting failures the moment customers report them.
- Utilities
  Immediately react to outages, billing errors, and vulnerable customers before complaints escalate.
- Financial Services
  Escalate complaints, spot fraud patterns, and identify vulnerable customer signals in real time.
- Not Listed?
  EdgeTier works with any high-volume contact centre. See how, with a demo.
Company
- About Us
  At EdgeTier, we’re building a world where getting your problem solved is as easy as messaging your friends.
- Careers
  We're after bright minds who work well in teams, problem solvers and are passionate learners.
- Blog
  Keep up to date with our latest software releases and news about EdgeTier and the industries we work within.
- Get in Touch
  Still got questions? Get in touch and our friendly team will answer your questions.
Building an Events API: Choosing the Best of 6 Options on AWS
Author: Ciarán Tobin
Read the full article
Resources
- Events & Webinars
  Come and visit us at an expo or live event taking place near to you.
- Case Studies
  See how other companies are transforming their customer service with EdgeTier.
- Blog
  Keep up to date with our latest software releases and news about EdgeTier and the industries we work within.
- Guides
  See how top brands use EdgeTier’s AI insights and guides to improve service, performance, and customer experience.
  New
- ROI Calculator
  Estimate how much EdgeTier could save your contact centre each year by reducing contacts, cutting repeat interactions, and improving agent efficiency.
  New
- Product Updates
  Stay up to date on all the latest features and product updates across EdgeTier.
Pricing
See it Live

See it live

Try for free

Category: Best Practice

13 August 2026
Learn how we evaluated EventBridge, Kinesis, SNS, and SQS FIFO to build a secure, ordered, multi-tenant events API architecture on…
8 July 2026
A behind-the-scenes look at building 'Ask Spotlight', our AI-powered feature that lets users query their data in natural language, covering…
15 November 2024
Make agent QA both effective and efficient by blending AI and human expertise.
22 May 2024
At EdgeTier, we’re thrilled to announce that we achieved ISO 27001 certification in May 2024, awarded by the British Assessment…
6 June 2023
We all know that good customer service is important, but what does good customer service actually mean? In this post…
18 June 2020
Previously EdgeTier investigated what was considered to be good customer service for the retail industry and compared it with 11…
15 June 2020
In this blog post we will look specifically at retail and how the UK retail industry compares with both its…