"We relaunched our entire web and mobile platform earlier this year. Within the first few hours of go-live, EdgeTier flagged 3 critical issues that would have gone completely unnoticed."
"EdgeTier is really shining when it comes to responsible gambling. We can proactively track critical issues and take actions, reducing human error."
"We are now able to proactively identify the main complaints that the customers are having about our product."
"EdgeTier has improved data visibility and has ultimately helped us understand our business better"
"Novibet has saved close to six full-time employees during the last six months from efficiencies."
"EdgeTier’s platform has allowed us to deliver better customer experience!"
"Each manual sentiment form took about 30 seconds per interaction. EdgeTier automating that process, we’re saving that time on every single contact — hours of time reclaimed every week."
"12 months ago, payments accounted for more than 20% of our total contact volume. EdgeTier helped us drill into the root causes. Now, payment contacts are down to 12–13%"
"The average response time for post-booking type emails is about five hours. Previously, it was over 24 hours."
"We love that the EdgeTier team is very hands-on. It is also exciting to be able to influence the future capabilities of the tool."
Testimonials
Hear From Our Customers
Discover how leading organisations are transforming support operations and empowering teams with TheLoops.
Read our case study“EdgeTier’s platform has allowed us to deliver better customer experience!”
Read our case study“EdgeTier is really shining when it comes to responsible gambling. We can proactively track critical issues and take actions, reducing human error.”
Read our case study“Each manual sentiment form took about 30 seconds per interaction. EdgeTier automating that process, we’re saving that time on every single contact — hours of time reclaimed every week.”
Read our case study“We relaunched our entire web and mobile platform earlier this year. Within the first few hours of go-live, EdgeTier flagged 3 critical issues that would have gone completely unnoticed.”
Testimonials
See How Our Customers Drive Impact
Discover how leading organizations are transforming support operations and empowering teams with TheLoops.
“Novibet has saved close to six full-time employees during the last six months from efficiencies.”
“We relaunched our entire web and mobile platform earlier this year. Within the first few hours of go-live, EdgeTier flagged 3 critical issues that would have gone completely unnoticed.”
“We are now able to proactively identify the main complaints that the customers are having about our product.”
“The average response time for post-booking type emails is about five hours. Previously, it was over 24 hours.”
“EdgeTier is really shining when it comes to responsible gambling. We can proactively track critical issues and take actions, reducing human error.”
“We relaunched our entire web and mobile platform earlier this year. Within the first few hours of go-live, EdgeTier flagged 3 critical issues that would have gone completely unnoticed.”
“Each manual sentiment form took about 30 seconds per interaction. EdgeTier automating that process, we’re saving that time on every single contact — hours of time reclaimed every week.”
“12 months ago, payments accounted for more than 20% of our total contact volume. EdgeTier helped us drill into the root causes. Now, payment contacts are down to 12–13%”
“EdgeTier is really shining when it comes to responsible gambling. We can proactively track critical issues and take actions, reducing human error.”
“The average response time for post-booking type emails is about five hours. Previously, it was over 24 hours.”
“We relaunched our entire web and mobile platform earlier this year. Within the first few hours of go-live, EdgeTier flagged 3 critical issues that would have gone completely unnoticed.”
“Each manual sentiment form took about 30 seconds per interaction. EdgeTier automating that process, we’re saving that time on every single contact — hours of time reclaimed every week.”
“12 months ago, payments accounted for more than 20% of our total contact volume. EdgeTier helped us drill into the root causes. Now, payment contacts are down to 12–13%”
“EdgeTier is really shining when it comes to responsible gambling. We can proactively track critical issues and take actions, reducing human error.”
“The average response time for post-booking type emails is about five hours. Previously, it was over 24 hours.”
“We relaunched our entire web and mobile platform earlier this year. Within the first few hours of go-live, EdgeTier flagged 3 critical issues that would have gone completely unnoticed.”
“Each manual sentiment form took about 30 seconds per interaction. EdgeTier automating that process, we’re saving that time on every single contact — hours of time reclaimed every week.”
“12 months ago, payments accounted for more than 20% of our total contact volume. EdgeTier helped us drill into the root causes. Now, payment contacts are down to 12–13%”
“EdgeTier is really shining when it comes to responsible gambling. We can proactively track critical issues and take actions, reducing human error.”
“The average response time for post-booking type emails is about five hours. Previously, it was over 24 hours.”
Testimonials
See How Our Customers Drive Impact
Discover how leading organizations are transforming support operations and empowering teams with TheLoops.
“The average response time for post-booking type emails is about five hours. Previously, it was over 24 hours.”
“Each manual sentiment form took about 30 seconds per interaction. EdgeTier automating that process, we’re saving that time on every single contact — hours of time reclaimed every week.”
“EdgeTier’s platform has allowed us to deliver better customer experience!”
“EdgeTier has improved data visibility and has ultimately helped us understand our business better”
“12 months ago, payments accounted for more than 20% of our total contact volume. EdgeTier helped us drill into the root causes. Now, payment contacts are down to 12–13%”
“We love that the EdgeTier team is very hands-on. It is also exciting to be able to influence the future capabilities of the tool.”
“We are now able to proactively identify the main complaints that the customers are having about our product.”
“Novibet has saved close to six full-time employees during the last six months from efficiencies.”
“We relaunched our entire web and mobile platform earlier this year. Within the first few hours of go-live, EdgeTier flagged 3 critical issues that would have gone completely unnoticed.”
“EdgeTier is really shining when it comes to responsible gambling. We can proactively track critical issues and take actions, reducing human error.”
“We relaunched our entire web and mobile platform earlier this year. Within the first few hours of go-live, EdgeTier flagged 3 critical issues that would have gone completely unnoticed.”
“Each manual sentiment form took about 30 seconds per interaction. EdgeTier automating that process, we’re saving that time on every single contact — hours of time reclaimed every week.”
“12 months ago, payments accounted for more than 20% of our total contact volume. EdgeTier helped us drill into the root causes. Now, payment contacts are down to 12–13%”
“EdgeTier is really shining when it comes to responsible gambling. We can proactively track critical issues and take actions, reducing human error.”
“The average response time for post-booking type emails is about five hours. Previously, it was over 24 hours.”
“We love that the EdgeTier team is very hands-on. It is also exciting to be able to influence the future capabilities of the tool.”
“Novibet has saved close to six full-time employees during the last six months from efficiencies.”
“We are now able to proactively identify the main complaints that the customers are having about our product.”
“EdgeTier has improved data visibility and has ultimately helped us understand our business better”
“EdgeTier’s platform has allowed us to deliver better customer experience!”