Customer Success Stories
See how other companies are transforming their customer service with EdgeTier. They're tackling issues in real time, understanding customer sentiment, and giving agents tailored, data-driven coaching.
Who we spoke with: Robert Davies, Consultant at Powerplay and Ivan Ivanov, Customer Service Manager at PowerPlay Industry: Online Gaming
Maintaining visibility into customer conversations as interaction volumes rapidly grow, helping teams manage what humans alone can’t control.
Streamlining support with automated interaction summaries and tagging for faster, more accurate customer support in Salesforce.
Driving a cultural shift by allowing customer support to be at the heart of data-driven decision-making.
EdgeTier insights delivered savings equivalent to 6 full-time employees, empowering Novibet to lead in the competitive online gaming industry.
From Reactive to Proactive: Leveraging the voice of the customer to become the company’s insights engine.
Using AI-enabled agent assist to reduce chat handling time by 25%.
Increasing data visibility to proactively handle customer issues for top-notch support.
