Our Mission: Make Customer Service Effortless, Efficient, and Exceptional

Customer service is broken. It’s time-consuming, frustrating, and often seen as an unnecessary evil – how many chatbots does it take to find a human? At EdgeTier, we’re building a world where getting your problem solved is as easy as messaging your friends by developing tools that allow businesses to diagnose, react quickly, and fix their customer experience.

Our Team

How We Do It

We leverage artificial intelligence to process conversations in real-time, helping companies detect emerging trends, improve their agents' performances, and track what’s frustrating and delighting their customers. Armed with these tools, customer service teams become insight engines, continuously directing the entire organisation on how to be truly customer-centric. The results? Happier customers, better retention, and improved company performance.

Shane Lynn

Chief Executive Officer / Co-Founder

Shane Lynn CEO - EdgeTier.com
Bart Lehane

Chief Commercial Officer / Co-Founder

Bart Lehane C.C.O - EdgeTier.com
Ciarán Tobin

Chief Technical Officer / Co-Founder

Ciaran Tobin C.T.O - EdgeTier.com
Katie Cormier

Talent and People Manager

Katie Cormier People and Talent Manager - EdgeTier.com
Guillem Abelló Guimet

Head of Engineering

Guillem Abelló Guimet - EdgeTier.com

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We are only just getting started

Timeline

Here’s a little snapshot of the EdgeTier journey and how far we’ve come. We’re incredibly passionate about what we do, and just as passionate about having a bit of 'craic' while building the best conversation intelligence platform possible. And honestly, it really does feel like we’re just getting started!

  • 2017

    Founded

    We moved out of the attic (our first office) and founded a boutique consultancy, driven by our passion for machine learning and data science. Our initial projects laid the groundwork for something bigger in the contact centre space.

  • 2018

    Arthur was Born

    Our first product, Arthur (now Agent Assist), gained its first paying customer with CarTrawler, helping them improve email support and agent assistance.

  • 2019

    Funding Secured

    We added chat to our offering, expanded beyond Ireland, secured €1.5M in seed funding (ACT & Enterprise Ireland), grew to 12 people, and started making waves in the travel industry.

  • 2020

    Expansion

    We began developing Sonar (anomaly detection) and opened our Spanish office in Barcelona.

  • 2021

    Evolution

    We ventured into iGaming and eSports, while Sonar continued to evolve. Our customer base kept growing.

  • 2022

    Product Development

    We launched Coach (agent QA) and Index (auto-tagging), driving a 3.5x increase in revenue and welcoming our first US customer.

  • 2023

    International Recognition

    The team grew to 17, we raised €6.1M in Series A funding, moved to a larger office, and earned a spot on the Deloitte Fast 50.

  • 2024

    Top-growing Start-up

    Now with a team of 50, we were recognised as one of Sifted’s top-growing startups and are starting to establish a foothold in the US market.

Backed by World-Class Investors

EdgeTier is backed by investors who believe in the vision of AI and machine learning permeating every aspect of contact centre operation, realising new levels of efficiency and automation.

Get in touch

Contact

Please send us a message on the form below and a member of the team will get back to you as soon as possible.

You can also write to us at: 5-7 Westland Square, Pearse St, Dublin 2, D02 XD37 Ireland

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EdgeTier Team Photo