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- Conversational Intelligence
- Product Overview
- Sonar - Anomaly detection
- Index - Customer insights
- Coach - Agent QA & coaching
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- Conversational Intelligence
- Chat & Email Handling
- Overview
  An overview of our popular conversational intelligence suite
- Sonar
  React fast to unknown customer issues with proactive anomaly detection
- Index
  Understand customer attitudes with AI tagging and reporting
- Coach
  Improve agent performance with AI-powered QA & coaching
- Assist
  Reduce agent handling time with AI-assisted chat and email handling
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- About Us
  At EdgeTier, we’re building a world where getting your problem solved is as easy as messaging your friends.
- Careers
  We're after bright minds who work well in teams, problem solvers and are passionate learners.
- Articles & News
  Keep up to date with our latest software releases and news about EdgeTier and the industries we work within.
- Get in Touch
  Still got questions? Get in touch and our friendly team will answer your questions.
Modern Quality Assurance: How to do customer service QA the right way
Author: Tiffany Ragsdale
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Resources
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  Come and visit us at an expo or live event taking place near to you.
- Case Studies
  See how other companies are transforming their customer service with EdgeTier.
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  Keep up to date with our latest software releases and news about EdgeTier and the industries we work within.
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Industries
- Retail
  React fast to unknown customer issues with proactive anomaly detection
- Utilities
  Understand customer attitudes with AI tagging and reporting
- Travel
  Improve agent performance with AI-powered QA & coaching
- Gaming
  Reduce agent handling time with AI-assisted chat and email handling
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Articles & News

EdgeTier Conversation Intelligence Library

Learn more about EdgeTier products, customer service best practices, and discovery how customer service automation and AI can give your contact centre the competitive edge.

- Articles & News
Modern Quality Assurance: How to do customer service QA the right way
Make agent QA both effective and efficient by blending AI and human expertise.
Read more
- Articles & News
AI Powered Quality Assurance (QA) and Agent Reviews
The Quality Assurance Process To keep track of, and improve, customer experience at the contact centre, the management of contact
Read more