21 July 2025We’re excited to announce that Betsson Group is now live with EdgeTier across its European and Latin American support operations.…
14 May 2025In customer support, technical accuracy and quick resolution will always matter. But what makes the real difference—what your customers actually…
4 March 2025Spotlight Summaries are here to shine a light on key trends in your conversations. This new feature analyses multiple interactions…
16 January 2025We’ve just added confusion detection to our emotion analysis tools. Now, you can easily spot when customers are confused, allowing…
20 December 2024Discover how EdgeTier’s latest AI-powered updates can optimise your contact centre, including anomaly detection summaries, agent QA, and custom charts.
6 June 2023We all know that good customer service is important, but what does good customer service actually mean? In this post…
6 June 2023The world of Artificial Intelligence is broad and complex, and definitely difficult to penetrate for the uninitiated. The most commonly…
25 March 2022Text classification techniques can be used by contact centres to enhance reporting, improve auto responses, and reduce agent handling times.…- 21 September 2021Customer sentiment analysis involves discovering customer attitudes towards products and brands. We are going to perform sentiment analysis on comments…
