Meet our Agent QA Reviews feature: Faster evaluations and targeted feedback
With our data-driven QA review process, there’s no more wasting time manually sifting through agent conversations.
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Learn more about EdgeTier products, customer service best practices, and discovery how customer service automation and AI can give your contact centre the competitive edge.
With our data-driven QA review process, there’s no more wasting time manually sifting through agent conversations.
We’re happy to announce that EdgeTier has built an integration to work with the data streaming platform Amazon Eventbridge with
Foreword Since launching to the market in early 2021, EdgeTier’s intelligent monitoring and alerting software has established itself as the
Sentiment analysis allows the discovery of satisfaction or frustration amongst your customer messages and survey responses. In this post, we
The world of Artificial Intelligence is broad and complex, and definitely difficult to penetrate for the uninitiated. The most commonly
The Quality Assurance Process To keep track of, and improve, customer experience at the contact centre, the management of contact
In this article, we're looking at agent assist approaches for customer care centres. Agent assist has become increasingly popular as
Text classification techniques can be used by contact centres to enhance reporting, improve auto responses, and reduce agent handling times.
Customer contact deflection with chatbots; it's the quintessential example of AI for a contact centre. The instant a customer first
Customer sentiment analysis involves discovering customer attitudes towards products and brands. We are going to perform sentiment analysis on comments
Problem If you are running a customer service centre, do any of the below apply to you? 1. You rely
Track every metric Keeping on top of the metrics and activities required to ensure your contact centre is running smoothly
Bart, CTO at EdgeTier, gave an interview with Eline Chivot from the Center for Data Innovation recently, discussing how artificial