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AI-Powered Interaction Summaries are now available in EdgeTier
Author: Shane Lynn
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Category: Agent Assist

9 September 2024
Here at EdgeTier, we've just reached a milestone on the EdgeTier system. We are introducing our first Generative AI feature…
9 June 2023
The Department of Foreign Affairs chooses EdgeTier to provide digital customer-care using EdgeTier’s next-generation live-chat technology.
1 August 2022
In this article, we're looking at agent assist approaches for customer care centres. Agent assist has become increasingly popular as…
20 May 2019
The role of a customer support agent What does it mean these days to be a customer support agent? It…
18 March 2018
CarTrawler & Edgetier breakfast briefing on 'using AI to deliver seamless customer experiences and drive commercial results'.