EdgeTier was founded with a vision to build cutting-edge artificial intelligence applications that move contact centres into a new era of efficiency and performance. We don’t believe that a single customer care organisation in the future will be able to compete without using assisted or automated decision making, powered by AI and machine learning.
EdgeTier began as a boutique machine learning consultancy company wholly focussed on the customer care industry. We analysed tens of millions of real-life customer queries while working with customer care teams across a diverse range of industries such as travel, insurance, banking, utilities, financial services and energy.
The EdgeTier team realised that the true power of AI / machine learning in customer care is not in pushing customers away, but in building software that works for customer care organisations, allowing them to deliver higher-quality and more personalised care that their customers will love, while also reducing the cost to serve those customers.
Shane is CEO and co-founder of EdgeTier. An engineer by training, Shane is a data and visualisation geek, really enjoying a good data science project. Shane holds a PhD in machine learning and control engineering from Maynooth University Ireland and has applied analysis techniques to a huge variety of domains including rocket propulsion, semiconductor manufacturing, autonomous vehicles, telecommunications, and of course, customer service.
Outside of work, Shane blogs about Python on his own website, is a full-time-tickling dad, a keen cyclist, and an avid water-sports enthusiast.
Bart Lehane Ph.D. has over 10 years of experience in the areas of applied research, software development, and product management. Bart graduated from DCU with a degree in Electronic Engineering, followed by a Ph.D. in the area of video and audio analysis focused on machine learning and statistical analysis. Since completing his Ph.D. he has held senior software development, research, and product management roles across a range of industries.
Outside of EdgeTier, Bart enjoys all things technology and sport related, and spends his spare time coaching his kid’s football team.
Are you the next member?
EdgeTier are looking for exceptional talent to work with us. If you enjoy working with state of the art technologies, have a strong appetite for learning and innovation, and want to work in a close-knit team with an exciting growth opportunity, then you will fit right in!