About EdgeTier


EdgeTier was founded with a vision to build cutting-edge artificial intelligence applications that move contact centres into a new era of efficiency and performance. We don’t believe that a single customer care organisation in the future will be able to compete without using assisted or automated decision making, powered by AI and machine learning. 

EdgeTier began as a boutique machine learning consultancy company wholly focussed on the customer care industry. We analysed tens of millions of real-life customer queries while working with customer care teams across a diverse range of industries such as travel, insurance, banking, utilities, financial services and energy.

The EdgeTier team realised that the true power of AI / machine learning in customer care is not in pushing customers away, but in building software that works for customer care organisations, allowing them to deliver higher-quality and more personalised care that their customers will love, while also reducing the cost to serve those customers.

The EdgeTier team, casually walking and arranged in somewhat symmetrical height order.


EdgeTier are building a world-class team of driven builders to bring best-in-class software to our clients.

Shane Lynn


Shane is CEO and co-founder of EdgeTier. An engineer by training, Shane is a data and visualisation geek, really enjoying a good data science project. Shane holds a PhD in machine learning and control engineering from Maynooth University Ireland and has applied analysis techniques to a huge variety of domains including rocket propulsion, semiconductor manufacturing, autonomous vehicles, telecommunications, and of course, customer service.

Outside of work, Shane blogs about Python on his own website, is a full-time-tickling dad, a keen cyclist, and an avid water-sports enthusiast.

Bart Lehane


Bart Lehane Ph.D. has over 10 years of experience in the areas of applied research, software development, and product management. Bart graduated from DCU with a degree in Electronic Engineering, followed by a Ph.D. in the area of video and audio analysis focused on machine learning and statistical analysis. Since completing his Ph.D. he has held senior software development, research, and product management roles across a range of industries.

Outside of EdgeTier, Bart enjoys all things technology and sport related, and spends his spare time coaching his kid’s football team.

Ciarán Tobin


 Ciarán is CTO and co-founder of EdgeTier. He completed his undergraduate in Trinity College and holds an M.Sc. in Business Analytics from the UCD Michael Smurfit Graduate Business School. After having worked on a range of predictive analytics and data visualisation projects, Ciarán left Deloitte’s Analytics team in 2015 to found EdgeTier. Within EdgeTier, Ciarán is a software architect and full stack developer working mostly with TypeScript, Python, and SQL. 
Ciarán’s hobbies include playing guitar, skiing, tag rugby, going to the gym, and squash.

Guillem Abelló

Software Engineer

Guillem is a software engineer working on the product and system architecture of Edgetier.
He holds a degree in Multimedia Engineering from Pompeu Fabra University in Barcelona.
Passionate about innovation and disruption he has extensive experience in other fields as diverse as applied research, audio fingerprinting or IOT.

Outside of work, Guillem loves to travel, reading books, eating (almost any kind of food and not only for hunger!), playing some music and petting his gorgeous cat!

Aisling Towey

Data Scientist

Aisling is a Data Scientist at EdgeTier with a keen interest in machine learning, natural language processing and data visualisation. Aisling graduated with a MSc in Data Analytics from Queen’s University Belfast. 

When away from data science, Aisling enjoys GAA, tennis and travelling!

Nicolás Mechulam

Backend Developer

Nicolas is a Computer Engineering from UdelaR University of Uruguay, working in EdgeTier as a Python Engineer. Enthusiastic in the area of Machine Learning and Language Processing. Co-author of the article “Building Dynamic Lexicons for Sentiment Analysis” focused on generating dynamic lexicons reflecting the affective information of words considering the context. 

Nicolas is a fan of Issac Asimov novels and a believer of a not-so-far future governed by powerful AI. In his idle time, Nicolas enjoys playing video games and reading good sci-fi novels.

Rian Gallagher

Frontend Developer

Rian is a front-end developer at EdgeTier. Rian has a Bachelor of Science in Computer Science from Maynooth University, he has used the skills that he has learned there in a range of projects, all of which involve making people’s lives easier in some way while making the experience visually exciting and fun to use.

When Rian’s not working he’s probably running or eating, a passionate marathon and ultramarathon runner, he’s constantly running up mountains and then eating everything in sight afterwards.

Stefan Rusu

Front-end developer

Front-end developer with a passion for design. Stefan has a bachelor’s degree in Computer Science from “Alexandru Ioan Cuza” University of Iasi. 

He blends the art of design with skill of programming to deliver an engaging user experience through efficient websites and web applications.

Outside of work, Stefan improves his design skills, enjoys reading sci-fi and fantasy books, playing occasional video games, watching movies and listening to music.

Daniel Murray



Dan heads up the marketing department at EdgeTier where he’s responsible for aligning the marketing strategy with the company’s overall commercial vision.

Before joining the EdgeTier team, Dan has headed up marketing functions in the SaaS B2B industry, SMB space, hospitality, services B2C, eCommerce, start-up world to name a few highlights.  

Dan has a Bachelors’s degree in English and Politics, Postgraduate Degree in Law, and a Master’s in Marketing Management and Strategy.  

Outside of work, Dan is a keen sports fan, Galway GAA hurling season ticket holder, marathon runner, and runs the Untapped Marketing podcast. 

Paul Minogue

Data Scientist

 Paul is a Data Scientist with an interest in natural language processing, computer vision, and deep learning. Paul graduated from Technological University Dublin with an MSc in Data Analytics and a BSc in Industrial Mathematics. Paul has developed analytical solutions to business problems in industries such as financial services, pharmaceuticals, and construction. 
Outside of work, Paul enjoys playing Gaelic football and guitar (but not at the same time).

David Ross

Partnerships Manager

David leads Partnership activities here at EdgeTier. Responsible for working with Heads of Customer Service & Support, David develops strategies for an organisations approach to customer experience.

With a background in Sales & Marketing, David joined the EdgeTier team from Web Summit, where he lead global sales & strategic partnerships, working with some of the most prominent technology brands in the world.

Outside of work, David is an avid fishing & outdoor’s enthusiast. If he’s not fishing you’ll likely find him wandering Dublin searching for the best burger & wings spots the city has to offer!

Alvaro Duran Barata


An experienced software engineer, Álvaro has worked in top tier global banks and small software vendors. Having majored in Physics, he brings curiosity, intensity and an analytical mind to the table.

When not in front of the keyboard, Álvaro is likely to be found reading voraciously, near a pizza shop, or working out






Mariano Fontana

software engineer

Are you the next member?

EdgeTier are looking for exceptional talent to work with us. If you enjoy working with state of the art technologies, have a strong appetite for learning and innovation, and want to work in a close-knit team with an exciting growth opportunity, then you will fit right in! 


EdgeTier is backed by investors who believe in the vision of AI and machine learning permeating every aspect of contact centre operation, realising new levels of efficiency and automation.


EdgeTier is proud to be a member of the following organisations

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