EdgeTier was founded with a vision to build cutting-edge artificial intelligence applications that move contact centres into a new era of efficiency and performance. We don’t believe that a single customer care organisation in the future will be able to compete without using assisted or automated decision making, powered by AI and machine learning.
EdgeTier began as a boutique machine learning consultancy company wholly focussed on the customer care industry. We analysed tens of millions of real-life customer queries while working with customer care teams across a diverse range of industries such as travel, insurance, banking, utilities, financial services and energy.
The EdgeTier team realised that the true power of AI / machine learning in customer care is not in pushing customers away, but in building software that works for customer care organisations, allowing them to deliver higher-quality and more personalised care that their customers will love, while also reducing the cost to serve those customers.
EdgeTier are building a world-class team of driven builders to bring best-in-class software to our clients.
Shane is CEO and co-founder of EdgeTier. An engineer by training, Shane is a data and visualisation geek, really enjoying a good data science project. Shane holds a PhD in machine learning and control engineering from Maynooth University Ireland and has applied analysis techniques to a huge variety of domains including rocket propulsion, semiconductor manufacturing, autonomous vehicles, telecommunications, and of course, customer service.
Outside of work, Shane blogs about Python on his own website, is a full-time-tickling dad, a keen cyclist, and an avid water-sports enthusiast.
Bart Lehane Ph.D. has over 10 years of experience in the areas of applied research, software development, and product management. Bart graduated from DCU with a degree in Electronic Engineering, followed by a Ph.D. in the area of video and audio analysis focused on machine learning and statistical analysis. Since completing his Ph.D. he has held senior software development, research, and product management roles across a range of industries.
Outside of EdgeTier, Bart enjoys all things technology and sport related, and spends his spare time coaching his kid’s football team.
Guillem is a software engineer working on the product and system architecture of Edgetier.
He holds a degree in Multimedia Engineering from Pompeu Fabra University in Barcelona.
Passionate about innovation and disruption he has extensive experience in other fields as diverse as applied research, audio fingerprinting or IOT.
Outside of work, Guillem loves to travel, reading books, eating (almost any kind of food and not only for hunger!), playing some music and petting his gorgeous cat!
Aisling is a Data Scientist at EdgeTier with a keen interest in machine learning, natural language processing and data visualisation. Aisling graduated with a MSc in Data Analytics from Queen’s University Belfast.
When away from data science, Aisling enjoys GAA, tennis and travelling!
Nicolas is a Computer Engineering from UdelaR University of Uruguay, working in EdgeTier as a Python Engineer. Enthusiastic in the area of Machine Learning and Language Processing. Co-author of the article “Building Dynamic Lexicons for Sentiment Analysis” focused on generating dynamic lexicons reflecting the affective information of words considering the context.
Nicolas is a fan of Issac Asimov novels and a believer of a not-so-far future governed by powerful AI. In his idle time, Nicolas enjoys playing video games and reading good sci-fi novels.
Rian is a front-end developer at EdgeTier. Rian has a Bachelor of Science in Computer Science from Maynooth University, he has used the skills that he has learned there in a range of projects, all of which involve making people’s lives easier in some way while making the experience visually exciting and fun to use.
When Rian’s not working he’s probably running or eating, a passionate marathon and ultramarathon runner, he’s constantly running up mountains and then eating everything in sight afterwards.
Seán is a software engineer with an M.Phil in speech and language processing. Seán is a backend developer at EdgeTier, keeping everything humming along for EdgeTier customers.
In a former life, he studied French and linguistics, majoring in Computer Science. Seán’s main interests are in the area of artificial intelligence and innovative database systems, having worked with both during his masters. He is proficient in TypeScript and Python, but he also dabbles in C for no good reason.
Outside of computers, Seán enjoys cycle-touring, camping, running and chess.
David is a Partnership Manager on the EdgeTier team. Having previously worked for Glassdoor and Brightflag, David is building out the sales function at EdgeTier.
A retired rugby and American football player, David spends a lot of his free time hiking, sea swimming and cycling. Endurance sports have become a fixation of his in looking to draw more awareness to mental health awareness. He is an avid reader of motivational books.
When not burning calories, David is eating out, drinking coffee on a wall near a beach or cooking a new culinary delight.
David leads Partnership activities here at EdgeTier. Responsible for working with Heads of Customer Service & Support, David develops strategies for an organisations approach to customer experience.
With a background in Sales & Marketing, David joined the EdgeTier team from Web Summit, where he lead global sales & strategic partnerships, working with some of the most prominent technology brands in the world.
Outside of work, David is an avid fishing & outdoor’s enthusiast. If he’s not fishing you’ll likely find him wandering Dublin searching for the best burger & wings spots the city has to offer!
Are you the next member?
EdgeTier are looking for exceptional talent to work with us. If you enjoy working with state of the art technologies, have a strong appetite for learning and innovation, and want to work in a close-knit team with an exciting growth opportunity, then you will fit right in!